Insurance Content Specialist (6-Month Contract)
ProNavigator
Date: 3 weeks ago
City: Kitchener, ON
Contract type: Contractor
Remote
Who is ProNavigator?
ProNavigator helps insurance organizations centralize, manage, and deliver on-demand information to sales, service, underwriting, and brokers/agents. In 2019, we pioneered the first knowledge management platform for insurance. Now, more than 10,000 insurance professionals use ProNavigator to get quick, accurate answers. We continue to push the boundaries of what’s possible by integrating large language models that are accurate and secure.
At ProNavigator, we’re tackling and solving unique challenges. Every day is an exciting new opportunity to collaborate with colleagues as we build a leading-edge platform and support our clients to do their best work. Our culture is built on the values of hard work, creativity, collaboration and high performance. We’re looking for new team members who will try new things, share their opinion, move fast, think creatively and have fun.
What’s this role all about?
Our Content Services team helps our brokerage clients bring their ProNavigator knowledge management solution to life. In this role you will be responsible for working with internal systems including ProNavigator’s all-in-one knowledge management system to support our clients' content needs and develop new content products. This is a great role for someone who has a high attention to detail, previous experience working with different software including LLMs or GenAI tools to deliver results, and strong analytical skills, in particular with documentation and language-based data.
In this role you will be responsible for:
What do you need to be successful?
The experiences, skills and attributes we think are key to your success are listed below. If you’re excited about this role but don’t meet 100% of these qualifications, we still encourage you to apply – we know there is no match for hunger, curiosity and an ability to figure things out in an often-ambiguous environment.
ProNavigator helps insurance organizations centralize, manage, and deliver on-demand information to sales, service, underwriting, and brokers/agents. In 2019, we pioneered the first knowledge management platform for insurance. Now, more than 10,000 insurance professionals use ProNavigator to get quick, accurate answers. We continue to push the boundaries of what’s possible by integrating large language models that are accurate and secure.
At ProNavigator, we’re tackling and solving unique challenges. Every day is an exciting new opportunity to collaborate with colleagues as we build a leading-edge platform and support our clients to do their best work. Our culture is built on the values of hard work, creativity, collaboration and high performance. We’re looking for new team members who will try new things, share their opinion, move fast, think creatively and have fun.
What’s this role all about?
Our Content Services team helps our brokerage clients bring their ProNavigator knowledge management solution to life. In this role you will be responsible for working with internal systems including ProNavigator’s all-in-one knowledge management system to support our clients' content needs and develop new content products. This is a great role for someone who has a high attention to detail, previous experience working with different software including LLMs or GenAI tools to deliver results, and strong analytical skills, in particular with documentation and language-based data.
In this role you will be responsible for:
- Using ProNavigator tools and systems to manage and develop resources in alignment with client requirements and ProNavigator standard operating procedures
- Understanding and translating client requirements into project deliverables, working with Customer Success to ensure needs are correctly understood and prioritized
- Helping to develop standardized processes and refine internal solutions to achieve consistent and timely deliverables
What do you need to be successful?
The experiences, skills and attributes we think are key to your success are listed below. If you’re excited about this role but don’t meet 100% of these qualifications, we still encourage you to apply – we know there is no match for hunger, curiosity and an ability to figure things out in an often-ambiguous environment.
- 1+ year of relevant experience, ideally in a consulting, business analysis, research, project management, IT or operations capacity, analyzing documents and language-based data and developing reports
- Technical fluency with end-user software products, especially GenAI or LLM solutions (i.e. Claude Anthropic, ChatGPT, etc.) with the curiosity and self-driven attitude to become an expert in new technologies and applications
- Previous experience working with and understanding technical and/or industry-specific documentation
- Problem-solving and analytical skills with the ability to navigate unclear requirements and recommend a proposed path forward
- Exceptional organization and time management skills with a passion for attention to detail that ensures everything you do is of the highest quality
- A drive to take ownership of accountabilities from start to finish, demonstrating proactivity in completing deliverables and communicating status updates to management and team members
- Excellent communication skills with the ability to create documentation and other written work products that others can reference and comfort presenting and training others
- Insurance experience and knowledge of insurance documentation is an asset
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