Account Manager (Freight Brokerage)
Uber Freight
Date: 3 weeks ago
City: Oakville, ON
Contract type: Full time
Schedule: FT
Job Type: Hybrid
Salary Type: Salary
Req #: 1111
About The Role
The Account Manager II is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company defined operational metrics.
You will be eligible to earn a monthly bonus, in addition to your base salary, in your first full calendar month and enjoy working in a fast-paced, sales environment.
This position will work at our office in Oakville with the work schedule being Monday – Friday 9am – 6pm.
What The Candidate Will Do
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Job Type: Hybrid
Salary Type: Salary
Req #: 1111
About The Role
The Account Manager II is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company defined operational metrics.
You will be eligible to earn a monthly bonus, in addition to your base salary, in your first full calendar month and enjoy working in a fast-paced, sales environment.
This position will work at our office in Oakville with the work schedule being Monday – Friday 9am – 6pm.
What The Candidate Will Do
- Responsible for understanding current market trends, to successfully offer pricing to customers’ requests for quotes
- Correspond with customer and carrier sales team regarding accessorial charges
- Manage shipment level interaction with client customer service and Uber Freight logistics support to handle day to day activities such as tracking, tracing and communications
- Ensure operational compliance for US and Foreign Regulatory Requirements
- Establish relationships, negotiate, and develop carriers regularly via phone and email in order to develop core and dedicated carriers
- Ensure customer satisfaction and high service levels where freight is picked up and delivered on time using safe, reliable carriers
- Meet or exceed team financial and individual performance goals
- Develop knowledge of carrier supply and demand, spot market pricing, and factors that impact freight markets
- Carrier profile management- learn carrier requirements, needs, contacts and update carrier profiles regularly.
- Acquire knowledge of freight network/lanes- know what internal freight lanes we run and find carriers that match these lanes
- High school diploma or GED equivalent
- Minimum 2 years of experience in a carrier sales, freight brokerage, or transportation logistics role.
- Proven ability to negotiate rates and secure truckload capacity in both spot and contract markets.
- Ability to manage multiple loads and carriers simultaneously in a fast-paced environment.
- Proficiency in Microsoft Office, especially Excel or Google Workspace.
- Bachelor’s degree in Supply Chain, Business, Logistics, or related field
- Existing carrier network or book of business
- Experience working with load boards (e.g., DAT, Truckstop, 123Loadboard).
- Exposure to intermodal, drayage, or LTL
- Familiarity with carrier scorecards and performance metrics
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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