Manager of Tenant Services

Strong work ethic. Strategic thinker. Team player.
Does this sound like you? If so, this position may be for you.

The Armour Group Limited is one of the leading hospitality, development and construction companies in Atlantic
Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud history of creating
a sense of place in Nova Scotia – carefully designing, developing, constructing and operating some of our region’s
most iconic buildings and businesses including Muir Hotel, Delta by Marriott Dartmouth, and Queens Marque
District. With more than 50 years of history locally, this family-owned firm remains committed to a principled
approach to development, ensuring that our work is environmentally sustainable and integrated into the
communities we serve. If you share our values and would like to work with skilled professionals, Armour is
presently seeking a Manager of Tenant Services

Reporting to the Director of Property Finance and Administration, the Manager of Tenant Services is responsible
for overseeing the satisfaction of tenants across all properties, ensuring exceptional service and seamless day-
to-day operations across the property portfolio. With a strong focus on communication and tenant satisfaction,
the Tenant Services Manager will oversee the Tenant Relations team and collaborate with the maintenance
team to address concerns promptly and uphold the highest standards of safety, comfort, and professionalism.
Whether supporting long-term residential communities or dynamic commercial spaces, the Tenant Services
Manager is committed to delivering a positive and responsive tenant experience.

This role is based in-office with occasional requirements to travel to other properties across Nova Scotia and
New Brunswick.

As Tenant Services Manager, you’ll get to:

• Ensure Property Operations is appropriately represented in all leasing to occupancy matters
• Provide support to Tenant Relations Managers in ensuring landlord and tenant compliance with

lease obligations

• Work with Commercial and Internal Communications Manager to ensure that all mass tenant

communications are consistent with company expectations and brand voice

• Develop and executes tenant relations initiatives
• Ensure quality of move in and move out inspections
• Ensure tenants are appropriately billed for all Additional Rent matter
• Ensure all tenant communications are properly shared with Lease Administrators for tenant

lease files.

• Regularly meet with Key tenants to ensure they are aware of building events/issues and

appropriate pathways for escalation

• Ensures completion of Tenant building orientations
• Liaise with Legal team on all residential tenancies matters impacting the residential portfolio
• Liaise with Legal team on all insurance matters impacting the property portfolio
  

• Take proactive measures to manage vacancy levels and turnover in residential buildings;

achieving compliance with budgetary measures

• Oversee execution of tenant satisfaction surveys, if applicable
• Work with maintenance team to develop plans for access to tenant occupied spaces for

execution of preventative maintenance programs

• Provide input, as appropriate, to the preparation of the operating and capital budgets for the

buildings they manage

• Oversee the operations of parking areas including vacancy’s tenant concerns, and inquires

across all properties

What we’re looking for:

• Experience in tenant services.
• Experience leading high performance teams
• Strong ability to problem solve and a drive to provided excellent customer service.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with analytics and reporting tools.
• Strong organizational skills and ability to meet deadlines.
• Team player with a proactive approach to problem-solving.
  

What's in it for you?

• Comprehensive Health and Dental Benefits
• Employer RRSP plan
• Employee Assistance Program
• Continuing education support
• Discounts at selected Freehand restaurants
• Discounts at GoodLife Fitness
• On-site fitness facilities
• Opportunity for internal career growth
• Working along side a collaborative team of likeminded individuals

As Armour Group is a family organization, we value our employees and their well-being. If you would like to join
an organization at which you can have work life balance, career growth, long term job stability, and an
opportunity to positively contribute to the Maritimes, this position may be for you!

Qualified applicants are invited to submit their resume and cover letter to [email protected]. The
Armour Group Limited is an equal opportunity employer. While we thank all applicants only those selected for
an interview will be contacted.