Parts Technician

Reesink Dealer Network

Prairie AG Center

Job Title: Parts Technician

Location: North Battleford, Saskatchewan

Number of Positions: 1

Hours: Monday–Friday, 8:00 am–5:00 pm

Employment Type: Full‑time

Eligibility: Must be legally entitled to work in Canada

About PRAIRIE AG

Our brands include Claas, JCB, Seedmaster, Agrifac, Horsch, and other short lines. We represent world-renowned equipment manufacturers and provide high-quality products and superior customer service. Our highly skilled employees strive to meet the constantly changing demands of the agriculture industry through dedication, knowledge of their products, and a deep understanding of their customers’ specific requirements.

Job Summary

As a Parts Technician, you’ll be the face of our parts department—helping walk-in customers, fielding phone inquiries, and troubleshooting a wide range of parts issues. You’ll handle purchase orders and sell retail products, all while ensuring our customers receive the best possible service. This role requires working knowledge of inventory systems and the ability to work collaboratively as part of our team.

Responsibilities

Customer Service:

• Greet and assist customers in a courteous and professional manner.
• Identify customer needs and provide information or recommendations on parts and products.
• Process orders, answer inquiries, and resolve customer issues promptly.
• Communicate effectively via phone, email, and text.
  
  

Inventory Management

• Maintain accurate inventory records, including stock levels and part numbers.
• Receive, inspect, and organize incoming shipments of parts and products.
• Ensure quick turnaround of any parts on backorder for customers and the shop.
• Monitor stock levels and reorder parts as needed to prevent shortages.
• Assist with picking, packing, and shipping parts orders to customers and the shop.
  
  

Parts Knowledge

• Possess a deep understanding of the products and parts we offer.
• Identify and locate specific parts quickly and accurately.
• Provide technical information and assistance to customers.
  
  

Sales And Upselling

• Promote additional products or accessories to customers when applicable.
• Achieve sales targets and goals set by the parts department.
• Participate in phone and marketing campaigns to grow parts sales.
  
  

Documentation

• Record all sales and customer transactions accurately using our inventory software (Intellidealer).
• Prepare invoices, receipts, and other necessary documentation.
  
  

Organization And Housekeeping

• Maintain a clean, organized, and well-maintained parts department and sales floor.
• Arrange parts systematically for easy access, ensuring displays are neat and priced.
  
  

Knowledge, Skills & Abilities

• 2+ years of experience in heavy equipment parts, automotive, industrial, or a relevant field.
• Familiarity with parts catalogues and reference materials.
• Basic computer skills for data entry and inventory tracking.
• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Precision in identifying and handling parts accurately.
• Strong multitasking and organizational skills.
• Sales-oriented mindset with the ability to upsell products.
• Ability to meet or exceed sales targets.
• Basic warehousing experience including shipping, receiving, picking & packing.
• Record-keeping skills
  
  

Additional Requirements

• Physical resistance to lift and move heavy parts when necessary.
• Ability to stand for extended periods and work in a fast-paced environment.
• Some overtime work is required during peak seasons.
  
  

What We Offer

• Competitive salary based on experience.
• Comprehensive benefits package, including health, dental, and vision.
• RRSP matching program.
• Ongoing training, development opportunities, and clear paths for career growth.
• A supportive, values-driven culture that prioritizes teamwork and community.
  
  

Ready to drive customer success on the farm?

Apply now and join PRAIRIE AG’s Parts team as our next Parts Technician!

We embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We are committed to supporting our diverse talent, clients and communities. We do not discriminate against applicants of any status or condition protected by federal, provincial/territorial or local law.

About Reesink Canada Holdings

Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally.Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities.This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.