Elite Travel Advisor (Remote)

International SOS


Date: 20 hours ago
City: Remote, Remote
Contract type: Full time
Remote
Elite Travel Advisor (Remote – Ontario Residents Only)

Starting at $22.00/hr | Full-Time | Permanent | Work-from-Home

Do you have experience in the Travel, Airline, or Hospitality industry and a passion for delivering exceptional guest service? Are you looking to grow your career with a company that values work-life balance, promotes from within, and welcomes your ideas? If so, Aspire Lifestyles invites you to join our extraordinary team!

Why Aspire Lifestyles?

We are a global leader and pioneer in the concierge industry with nearly 30 years of experience. As part of our team, you’ll enjoy the stability of a world-class organization without the pressure of commission-based sales or building your own clientele.

What We Offer

  • Remote work – from the comfort of your home
  • Starting wage: $22.00/hour
  • Full-time, 8-hour shifts (up to 40 hours/week)
  • Permanent position
  • Comprehensive benefits (after 30 days), including:
  • Dental, vision, and extended health care
  • RRSP with company match
  • Paid time off
  • Paid training
  • Career advancement opportunities

Key Responsibilities

  • Handle travel-related requests for a high-profile client via phone
  • Research, plan, and book customized domestic and international travel (flights, hotels, car rentals)
  • Assist with travel changes, cancellations, and rebookings
  • Provide expert guidance on exclusive member benefits and rewards
  • Troubleshoot issues related to the travel website and guide users through navigation
  • De-escalate and resolve customer concerns with professionalism and empathy

What You Bring

  • A passion for delivering outstanding customer experiences
  • Strong geographical and travel knowledge (professional or personal)
  • Proficiency in navigating multiple systems and online tools
  • Ability to thrive in a fast-paced, structured call center environment
  • Excellent verbal and written communication skills

Requirements

  • Must be a resident of Ontario, Canada
  • Must be available for full-time work, including afternoons and weekends
  • GDS experience is preferred
  • TICO certification require (with a willingness to obtain within 3 months of employment)
  • 2+ years of customer service experience, preferably in travel or hospitality
  • 1+ year of call center experience
  • 1+ year of travel industry experience
  • High school diploma or equivalent (Travel & Tourism diploma preferred)
  • Ability to pass a background check

Work-from-Home Requirements

  • Private, distraction-free home office with a lockable door
  • Wired high-speed internet (minimum 25 Mbps download / 5 Mbps upload)
  • No satellite internet; Wi-Fi not permitted
  • Smartphone with the latest operating system

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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