Duty Manager

Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation!

About Us:
Joining Menzies Aviation means becoming part of a world-class team that is driving excellence in the aviation industry. Are you passionate about delivering top-tier service, collaborating with diverse teams, and making a meaningful impact on the global aviation landscape? Take your career to new heights with Menzies, where every day brings opportunities to grow, innovate, and contribute to the future of air travel.

Reporting to the Operations Control Centre Manager, the job holder is responsible for the operations control centre of Toronto Pearson International Airport – YYZ. The role requires proven manager with a strong operational understanding and decision making experience.

Main accountabilities include:

• Ensure effective inter-department communication for day of operations.
• Communicate to Senior Management operational irregularities and impact.
• Prepare, and communicate daily operations summaries and host daily operational conference calls.
• Oversee day of allocation decisions according to operational schedules
• Provide oversight and direction for irregular operations handling, including the pre-planning for forecast events.
• Develop and oversee a team of direct report Operational Control Coordinators through feedback, mentoring, and performance management.
• Lead and oversee the various Operational Departments in the Operations Centre to ensure Menzies standards, and values are followed.
• Decision maker for operations.
• Other duties as assigned

Qualifications and Experience:

• 2 to 4 years management experience in the Airport Ground Handling Business.
• A proven track record in managing an operational department.
• Experience in operational planning and resource allocation.
• Excellent leadership and people management skills
• Must be able to hold and maintain all required security clearances.
• Able to work with a multi-cultural team and to adjust to the station environment.
• Good knowledge of the IATA Standard Ground Handling Agreement.
• Drive for continuous improvement and process development of the business

Other Requirements:

• Must be a minimum of 18 years of age and legally able to work in Canada.
• Computer literate, solid knowledge of MS Office as well as other related programs
• Previous airline/aviation operational knowledge is required.
• Extensive experience in Ground Handling and good understanding.
• Must be able to obtain and hold all required security clearances.
• Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organisation.
• KPI/SLA driven to meet customer expectations by delivering excellence

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV