Customer Accounts Representative – Aerospace
M1 Composites Technology Inc.
Date: 2 weeks ago
City: Laval, QC
Contract type: Contractor
Launch Your Client-Facing Career in Aerospace!
Are you passionate about aviation and ready to bring your technical skills into a fast-paced, people-focused role? M1 Composites is looking for a Customer Accounts Representative to act as the key link between our clients and internal teams, ensuring smooth coordination from start to finish. If you thrive in a dynamic environment where communication, problem-solving, and attention to detail are everything — this is your runway.
Whether you’re a technician looking to transition into an office-based role, or someone early in your customer service career ready to take on more responsibility, we want to hear from you.
About Us
M1 Composites is a recognized leader in the aerospace industry. We specialize in engineering, manufacturing, and repair of composite and sheet metal structures. Our clients include major airlines, military organizations, and OEMs — and our work directly contributes to aircraft safety and performance.
At M1, the mission comes first: quality, safety, and rapid turnaround time are at the heart of everything we do.
What You’ll Do
As a Customer Accounts Representative, you’ll manage key customer relationships and ensure their needs are met — with precision, speed, and a personal touch.
Your Responsibilities Will Include
At M1 Composites, we know our success depends on our people.
When You Join Our Team, You Can Expect
We’re proud to hire internationally and provide strong support for newcomers and their families.
If you’re passionate about aerospace and ready to grow — we’re ready to invest in you.
Ready to take off?
Apply now and join a team that keeps aircrafts flying safely around the world.
Are you passionate about aviation and ready to bring your technical skills into a fast-paced, people-focused role? M1 Composites is looking for a Customer Accounts Representative to act as the key link between our clients and internal teams, ensuring smooth coordination from start to finish. If you thrive in a dynamic environment where communication, problem-solving, and attention to detail are everything — this is your runway.
Whether you’re a technician looking to transition into an office-based role, or someone early in your customer service career ready to take on more responsibility, we want to hear from you.
About Us
M1 Composites is a recognized leader in the aerospace industry. We specialize in engineering, manufacturing, and repair of composite and sheet metal structures. Our clients include major airlines, military organizations, and OEMs — and our work directly contributes to aircraft safety and performance.
At M1, the mission comes first: quality, safety, and rapid turnaround time are at the heart of everything we do.
What You’ll Do
As a Customer Accounts Representative, you’ll manage key customer relationships and ensure their needs are met — with precision, speed, and a personal touch.
Your Responsibilities Will Include
- Acting as the primary point of contact for assigned customers
- Reviewing quotes, repair orders, and exchange transactions with a focus on accuracy and service
- Monitoring performance in reference to contracts and ensuring client expectations are met
- Collaborating with internal departments (planning, engineering, production) to ensure on-time, on-cost, and on-quality delivery
- Providing weekly job status updates to clients
- Tracking fleet trends and helping anticipate future customer needs
- Participating in in-person client meetings and account reviews
- A diploma or degree in Aerospace, Mechanical Engineering, Aviation Technology, or a related field
- 1–3 years of experience in customer service or technical support, ideally in aerospace or MRO
- Strong organizational, communication, and problem-solving skills
- A proactive, team-first attitude with a sharp eye for detail
- Proficiency in Microsoft Office; experience with ERP/MRO software (e.g., Quantum) is a plus
- Bilingual (French and English*)
- The position requires a very good knowledge of English, both oral and written. The position involves reading and understanding technical documents in English on a daily basis, especially from international companies, as well as regular communication with customers, suppliers and other international stakeholders.
At M1 Composites, we know our success depends on our people.
When You Join Our Team, You Can Expect
- Competitive salary based on experience and performance
- Comprehensive group benefits package for you and your family — including medical, dental, life, disability, travel insurance, and more
- Simplified Pension Plan with employer contributions
- Clean, modern, and well-equipped facility
- Real opportunities to grow within a future-focused company
- Supportive team culture built on respect, collaboration, and initiative
- Extra perks like free underground parking, social events, and a generous referral program
We’re proud to hire internationally and provide strong support for newcomers and their families.
If you’re passionate about aerospace and ready to grow — we’re ready to invest in you.
Ready to take off?
Apply now and join a team that keeps aircrafts flying safely around the world.
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