Customer Service Representative
Birnie Plumbing & Drains
Date: 2 weeks ago
City: Hamilton, ON
Contract type: Full time
The Opportunity:
Are you a people person with a passion for helping others? We’re looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.
Key tasks include:
Job Location: Our Customer Service Representatives work in the office for each scheduled shift.
What We Offer:
Trusted for Over 100 Years!
Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we're known for top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website: www.birnie.pro.
Equal Opportunity Employer
Are you a people person with a passion for helping others? We’re looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.
Key tasks include:
- Answer incoming calls with a friendly and professional attitude
- Convert incoming calls into scheduled service appointments
- Make follow-up calls after recent service visits
- Make outbound calls to membership customers to book annual services
- Prioritize and coordinate service schedules
- Keep customer database up-to-date with accurate information
- Handle other admin tasks as needed
Job Location: Our Customer Service Representatives work in the office for each scheduled shift.
What We Offer:
- Supportive and friendly office team environment.
- Competitive wages.
- Health & dental benefits.
- RRSP plan with company match.
- Culture building events.
- Training and resources to help you learn and grow
- Minimum two years of customer service experience, preferably in a call center environment.
- Open availability. Our CSRs work rotating shifts.
- Great communicator with the ability to connect and build positive relationships with customers and your team.
- Detail-oriented with the ability to multitask.
- Goal oriented.
- Demonstrates a positive attitude and willingness to learn and grow.
- Customer service focused.
Trusted for Over 100 Years!
Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we're known for top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website: www.birnie.pro.
Equal Opportunity Employer
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