Tier 2 Operations Support Analyst

On behalf of our client, Affinity is seeking a Tier 2 Operations Support Analyst for a 6-month contract. The ideal candidate will manage escalated Tier 1 support issues, perform root cause analysis, and ensure the reliability and up time of the network infrastructure. This role demands strong troubleshooting abilities, a firm grasp of networking fundamentals, and experience with cloud technologies.

Responsibilities:

• Handle escalated Tier 1 tickets, primarily related to network connectivity and troubleshooting
• Perform root cause analysis on recurring technical issues to implement long-term solutions
• Monitor network devices, backups, and infrastructure health to maintain uptime
• Manage deployment of software updates and security patches
• Assist with troubleshooting hardware issues at both network and workstation levels
• Support SD-WAN migration and other network initiatives
• Work within cloud infrastructure environments, including Azure networking
• Maintain and update technical documentation such as knowledge base articles, SOPs, and issue inventories
• Deliver high-quality customer service and maintain clear, timely communication with stakeholders
  
  

Qualifications:

• 4-6 years of experience in IT operations or related roles
• Strong understanding of networking fundamentals including DNS, DHCP, and VPN
• Experience with Fortinet devices and relevant certifications preferred
• Proficiency in monitoring tools and ticketing systems
• Familiarity with Azure Networking is an asset
• Excellent problem-solving skills combined with strong communication and documentation capabilities
  
  

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 12220