Major Accounts Customer Service Representative

Why Join Us?

At Carmichael Engineering, you’ll be part of a century-old legacy built on innovation, teamwork, and excellence. Our Customer Service role is an exciting career opportunity within our company for anyone with a long-term career vision.

What You’ll Do:

We are seeking a dynamic and results-oriented Major Accounts Customer Service Representative to join our team in Mississauga. The ideal candidate will be responsible for managing and ensuring the satisfaction of our most important clients, providing effective communication and proactively resolving issues. This role combines the skills of an HVAC service dispatcher with a strong focus on customer service. This is an on-site only position.

• Manage and maintain strong relationships with major accounts clients.
• Act as the primary point of contact for client inquiries, concerns, and issues.
• Coordinate and schedule HVAC service interventions, optimizing efficiency and customer satisfaction.
• Dispatch service technicians based on priorities and skills.
• Ensure rigorous follow-up of interventions, from appointment scheduling to invoicing.
• Resolve client problems and complaints quickly and effectively.
• Provide exceptional customer service, anticipating client needs and exceeding their expectations.
• Document and track client interactions in our ERP system.
• Collaborate with internal teams to ensure customer satisfaction and achievement of objectives.
• Produce regular reports on customer service performance and key indicators.
  
  

What We Offer:

• IT tools provided.
• Paid Training: Comprehensive onboarding to set you up for success.
• Competitive Pay, pension plan, and a portfolio of benefits for yourself and your family.
• Career Advancement Opportunities: We invest in your growth and success.
• Comprehensive Benefits:
• Medical, Dental, and Vision Insurance
• Life Insurance
• Deferred Profit-Sharing Plans
• Personal Paid Time Off
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program
  
  

Who We’re Looking For:

Required Skills:

• Proven customer service experience, ideally in a major accounts management role.
• Knowledge of the HVAC (heating, ventilation, air conditioning) sector is an asset.
• Excellent communication and interpersonal skills.
• Ability to solve problems effectively and make quick decisions.
• Proficiency in computer tools, including CRM systems.
• Strong organizational skills and ability to manage multiple priorities.
• Team spirit and ability to collaborate with different departments.
  
  

Who We Are:

Carmichael Engineering is a national leader in mechanical and HVAC solutions, serving Canada for over 100 years. Founded in 1922, we’ve grown from a small family business into a trusted brand with a commitment to sustainability, innovation, and customer focus.

Our Core Values:

• Customer Focus: Delivering tailored solutions that exceed expectations.
• Innovation: Staying ahead with cutting-edge technologies and practices.
• Integrity: Conducting business with transparency and accountability.
• Teamwork: Empowering our people to succeed through collaboration.
• Sustainability: Minimizing environmental impact and promoting responsible practices.
  
  

Ready to Propel Your Career?

Submit your resume and cover letter today to apply within. Join us in shaping the future of HVAC while building a fulfilling career in a dynamic industry.

Carmichael Engineering is committed to creating an inclusive and accessible work environment. We welcome and encourage applications from individuals with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.