Senior ServiceNow Developer - ITSM

Job Summary

About Us: At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest. Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. About the Role and Job: Position Title: Sr. ServiceNow Developer - ITSM Location: Canada (Remote) Hire Type: Fulltime Job Description Administer and maintain the ServiceNow platform, including system configurations, workflows, and integrations. Collaborate with internal teams to gather and analyze requirements for enhancements and customizations. Develop and implement ServiceNow modules, applications, and updates to align with organizational needs. Manage user roles, permissions, and access controls to ensure compliance with security standards. Monitor platform performance, troubleshoot issues, and provide timely resolution. Create and maintain documentation for system architecture, workflows, and configurations. Conduct regular system audits and apply patches or updates to maintain platform stability and security. Provide training and support to end users and stakeholders to maximize platform adoption and effectiveness. Stay current with ServiceNow releases, best practices, and industry trends to propose innovative solutions. Make recommendations to improve service management through CMDB, incident tracking and management, and auditing Qualifications: Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience. 3+ years of hands-on experience as a ServiceNow Developer with ITSM skills Strong understanding of ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and other core applications Knowledge of ITIL frameworks and best practices. Excellent problem-solving skills with a proactive approach to identifying and resolving issues. Strong communication and interpersonal skills to work effectively with technical and non-technical teams. ServiceNow Certified System Administrator (CSA) certification preferred Familiarity with ServiceNow integrations using REST/SOAP APIs and middleware tools preferred. Experience with Agile methodologies is a plus Key Skills: JavaScript Service Portal Development – HTML, CSS Thorough troubleshooting of complex ServiceNow issues Integration experience Flow Designer/Workflow Instance Upgrade Best Practices CSM development/module experience – Customer Service Management HR Module experience – Nice to have CSDM experience – Common Service Data Model CMDB experience Discovery – on-prem and cloud ATF experience – Automated Test Framework End to end process design and implementation SAM – Software Asset Management AI within SN – Building Agents – Nice to have Communication skills Debugging Analytical Skills – Understanding system behavior and identifying improvement opportunities Adaptability – Staying up to date on the latest SN best practices and features The pay range for this role is $90,000 - $130,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].