Customer Service Advisor

Farrow and Ball - Customer Services Advisor, Toronto (Hybrid)

We are currently looking for an enthusiastic individual to join our Customer Service Team in Toronto as a Customer Service Advisor. We are offering this position on a full-time hybrid basis.

Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As a Customer Service Advisor, you will deliver an exceptional and trusted customer experience. A self-motivated team player with a passion for outstanding customer service in everything you do, you will demonstrate excellent communication skills using your enthusiasm and drive to engage, inform and inspire our customers.

What we expect from you as a Customer Service Advisor.

Key Responsibilities:

• Informing and inspiring our customers during all interactions across Telephone, Email and Live Chat channels
• Helping and guiding our customers with colour advice and ensure the full product range is offered to ensure the best result and avoid post application issues
• Adapting to customer needs and utilise appropriate communication style/approach
• Inspiring confidence through a positive attitude and passion for our products, identify sales opportunities and drive business improvements to enhance our service offering
• Being recognised as the product expert and be able to guide the customer to build confidence to encourage additional and repeat purchases
• Considering the brand and commercial implications of any query/issue when recommending a resolution
• Supporting our 3rd party network (stockists) through regular and proactive relationship building
  
  

Key Attributes:

• Demonstrable experience in a similar role and working environment
• Be enthusiastic, committed to providing excellent customer service and inquisitive about our products and the people that buy them
• You will have excellent communication style, high attention to detail,
• Strong verbal and written communication skills
• Effective first-time resolution skills
• Problem solving and decision-making skills
• Organisational skills with ability to prioritise workload
  
  

What You Can Expect From Us

• A competitive salary, reviewed annually based on individual performance
• 10 days’ annual leave which increases with length of service plus statutory holidays
• 401K scheme matched by F&B
• Generous staff discount on F&B products
• Employee Assistance Programme with 24/7 support
• Company Sick Pay
• Healthcare, Dental & Vision
• Life Assurance