Patient Navigator (Research Institute)

Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the McGill University Health Centre (RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a difference!

Job Description

RESEARCH INSTITUTE OF THE MUHC

The Research Institute of the McGill University Health Centre (RI-MUHC) is a world-renowned biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine at McGill University. The RI-MUHC is supported in part by the Fonds de recherche du Québec - Santé (FRQS).

Position Summary

Department / Research Program: Child Health and Human Devleopment Program

We are seeking an individual that will support first and second-generation migrant families with children and/or youth with special healthcare needs navigate transitions within and across systems. Special healthcare needs include chronic conditions like asthma, diabetes, sickle cell, autism, and others.

The Incumbent Will Be Working With Families And Their Children With Special Healthcare Needs To Liaise With Their Care Providers And Care Systems To Help Improve Access To Care By

• Facilitating communication between health and service providers and families
• Supporting and empowering families and youth with navigating the healthcare and social services systems
• Providing direct assistance with completing application and funding forms (Québec family allowance, school registration forms)
  
  

General Duties

Below is the approximate division of time and duties.

50% Be a primary contact for patients/families with respect to connecting to resources, services, and funding, advocating for care coordination, and liaising with clinical and community providers

35% Identify needs and refers to appropriate resources, liaises with community partners as needed

10% Support the administrative and data management needs of the program

5% Perform any other related duties as requested by his/her immediate supervisor

• SUPPORTING CARE COORDINATION AND CONNECTING TO RESOURCES
• Connect families to health and/or social service resources in the community that are adapted to the relevant needs of refugee and immigrant families (e.g., completing disability funding forms, culturally relevant autism services),
• Facilitate connections between services in an efficient manner while considering the needs and other responsibilities of the families,
• Facilitate information sharing between the patient/family and health care professionals in the hospital and community (e.g., acting as liaison, care plans),
• Maintaining a list of programs and services relevant to immigrant and refugee children and youth (e.g., identify IFHP-registered services, multilingual services).
• EMPOWERING AND SUPPORTING FAMILIES
• Engage and gather pertinent information to understand patient and family needs,
• Provide direct, culturally-safe support to patients and families to facilitate access to services, such as identifying resources, completion of forms/ applications, or advocating with a focus on familial empowerment ,
• Providing support to families to understand the health care and social service systems in Quebec/Ontario.
• EFFECTIVELY COMMUNICATE
• Employ active listening and remain solutions-oriented in interactions with patients, families, and members of the healthcare team,
• Communicate with families in a culturally safe manner.
• ADMINISTRATIVE TASKS
• Maintain accurate and complete documentation of all interactions, for example, by using the electronic medical records system,
• Monitors the types of services provided for patients and families and encounters with the families,
• Collects data as needed, e.g., workload statistics, volumes, referrals, types of needs identified, wait times, etc.,
• Maintains project documents, as required,
• Performs any other related duties as requested by his/her/their immediate supervisor.
  
  

Website of the organization

https://rimuhc.ca/en

Education / Experience

Education: Bachelor's Degree

Field of Study: Related field of study (e.g., social work, nursing, psychology, public health) or equivalent community experience

Work Experience: Minimum 2 years of experience in social or healthcare system, community organizing, or community health

Professional Membership: ☐ Yes ☒ No

Required Skills

• Familiarity with the health care and/or social services system,
• Previous lived or working experience with multicultural communities is an asset,
• Knowledge of community resources for children,
• Strong communication skills in both French and English (spoken and written) is essential, strong communication skills in another language is an asset,
• Previous experience in practicing culturally safe and/or trauma-informed care,
• Strong working knowledge of Microsoft Office (e.g. Word, Excel, etc.) is essential,
• Strong organizational and interpersonal skills,
• Ability to work independently and in a team,
• Ability to multitask,
• Ability to manage their time effectively and efficiently,
• Ability to problem solve,
• Leadership and motivation.
  
  

Additional information

Status: Temporary, full time (35-hour workweek)

Pay Scale: $49,722.40 - $92,722.40. Commensurate with education and experience

Work Shift: Monday to Friday 9:00am to 5:00pm

Work Site: Multisite: Montreal Children’s Hospital and 5252 de Maisonneuve

***If you wish to include a cover letter, please attach it with your resume in one PDF document.***

Why work with us?

• 4-week vacation, 5th week after 5 years,
• Bank of 12 paid days (personal days and days for sickness or family obligations),
• 13 paid statutory holidays,
• Modular group insurance plan (including gender affirmation coverage),
• Telemedicine,
• RREGOP (defined benefit government pension plan),
• Training and professional development opportunities,
• Child Care Centres,
• Corporate Discounts (OPUS + Perkopolis),
• Competitive monthly parking rate,
• Employee Assistance Program,
• Recognition Program,
• Flex work options and much more!
  
  

https://rimuhc.ca/careers

To learn more about our benefits, please visit http://rimuhc.ca/en/compensation-and-benefits

THIS IS NOT A HOSPITAL POSITION.

Equal Opportunity Employment Program

The Research Institute of the McGill University Health Centre hires on the basis of merit and is strongly committed to equity, diversity and inclusion within its community. We welcome applications from all qualified candidates who self-identify as members of racialized groups/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and 2SLGBTQIA+ persons. We also welcome candidates with the skills and knowledge to productively engage with diverse communities. Persons with disabilities who anticipate needing accommodations for any part of the application process may confidentially contact, [email protected]