Claims Assistant II

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Claims Assistant, Specialty Lines to join our growing Specialty Lines Claims team for a 6 month-contract! As a Claims Assistant, you will be responsible for providing administrative assistance for our claims teams who strive to provide superior customer service for our customers.

This role is across all Canada office locations, with a hybrid mode of 2 days per week in the office.

What you’ll do here:

• Monitor Claims inbox, assign and triage new claims for multiple lines of business
• Setup new claims in various Claims systems
• Responsible for basic claims handling
• Update various systems and maintain a balance of claims distribution to the various teams
• Generating, collecting and/or distributing reports
• Issue payments as requested on claims
• Identify process efficiencies and relevant issues in straightforward situations, assesses each using standard procedures
• Provide support for data entry
• Respond to general inquiries and assist Claims handlers with routine correspondence
• Internal and external vendor communication
• Meet privacy and compliance guidelines
• Prioritize and organize work with a limited degree of supervision

What you bring to the table:

• At least 2 years of experience in administrative support
• Working experience in MS Office (Word, Excel and PowerPoint)
• Ability to prioritize and organize personal workload
• Exemplary written and verbal communication
• Team player with a positive attitude
• Willingness to learn various platform and systems
• Bilingualism in French is an assest.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.