Customer Service Representative

Job Details

Description

Southmedic is known globally as an innovative, high quality Canadian medical device manufacturer. At Southmedic you will enjoy an open-minded culture that fosters individual growth and career development within a dynamic team. Southmedic believes in continually investing in our staff; allowing you to reach your full potential through ongoing training and development. You will engage with a team that values respect, accountability and integrity.

We are looking for a Customer Service Representative– a skilled individual who is responsible for providing superior customer service directly with the customer and/or through daily job function, relating to customers within Canada.

What You Will Do

• Interface with customers and co-workers in a courteous professional manner regarding pricing, products, orders, invoices, exchanges, repairs, back-orders, customer complaints and other customer inquiries and issues which may arise from time to time.
• Process customer orders, credits notes via phone, email, fax, EDI and GHX.
• Communicate delivery dates to customers and follow-up on deliveries.
• Utilize our online Customer Portal and CRM tools for pricing and customer maintenance activities.
• Interface with Southmedic sales reps, regulatory, quality, shipping & receiving, purchasing, and manufacturing departments when required.
• Ensure that all business is performed with an attention to detail and are done in accordance with the Southmedic Quality System, mission and values.
  
  

What We Need

• French an asset.
• Must possess good communication and telephone skills, including the ability to effectively communicate verbally and electronically in English
• 3+ years of customer service experience in an office environment
• The problems brought for resolution to Customer Service are many and varied from suppliers to shipping and thereby require extensive problem solving abilities.
• Must be knowledgeable in customer service techniques
• The incumbent must be computer literate, familiar with Visual ERP, EDI, and strong knowledge of all Microsoft systems is required
  
  

What We Offer

• Competitive base salary with performance-based bonuses and incentives.
• Mileage & Expenses Reimbursement – for business related travel.
• Retirement Program - Southmedic will match RRSP contributions in our program that employees can begin participating on their first day.
• Benefits - Our group benefit plan covers medical, dental, vision, and other health needs, including our employee assistance program.
• Perks – Southmedic employees enjoy a variety of perks and discounts from local corporate partners like fitness memberships, events, and more!
• Education Reimbursement - Our continuing education program provides financial assistance for training and education courses.
• Engagement - We hold a number of social activities during the year including BBQ's, giveaways, and employee activities.
  
  

Southmedic is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department.

We thank you for your interest in joining the Southmedic Team!

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