Sales Associate

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

THE ROLE PROVIDES SERVICE TO CUSTOMERS, SORTING INCOMING PRODUCT AND ASSISTS IN THE ONGOING RETAIL OPERATIONS OF THE SALVATION ARMY THRIFT STORE

Operations

Accountabilities:

• GREET AND INTERACT WITH CUSTOMERS/DONORS IN A POSITIVE, FRIENDLY AND COURTEOUS MANNER.
• CONTRIBUTE TO MEETING STORE SALES TARGETS; PROVIDE EFFICIENT COURTEOUS CUSTOMER SERVICE; USE TACT WHEN DEALING WITH DIFFICULT CUSTOMERS
• BE KNOWLEDGEABLE REGARDING PRODUCT PRICING AND FEATURED SAE PRODUCTS; PROTECT THE INTEGRITY OF ALL DONATED ITEMS
• MAINTAIN STORE OPENING AND CLOSING PROCEDURES AS REQUIRED.
• RESPONSIBLE FOR ACCURATE COMPLETION OF ALL CUSTOMER TRANSACTIONS INCLUDING CASH AND DEBIT SALES WITH MINIMAL VOIDS, OVERAGES OR SHORTAGES.
• ADHERE TO STORE POLICY REGARDING CHEQUES, CREDIT CARDS, REFUNDS, VOIDS AND HOLDS.
• PROCESS RAW MATERIALS BY LOADING/UNLOADING, SORTING, PACKING, HANGING, PRICING, AND STORING DONATIONS.
• POSSESS KNOWLEDGE OF STOCK IN ORDER TO RESPOND TO CUSTOMER ENQUIRIES BY PHONE/IN PERSON.
• PAY ATTENTION TO STORE SECURITY BY MONITORING ACTIVITY WITHIN THE STORE.
• ASSIST WITH STORE LAYOUT PLANS TO ATTRACT CUSTOMERS WHICH WOULD INCLUDE WINDOW DISPLAYS AND MERCHANDISE DISPLAYS.
• ENSURES ATTRACTIVENESS OF THE STORE THROUGH “tIDY MAINTENANCE.”
• CONTRIBUTE TO THE CONTRO OF INVENTORY BY RETRIEVING, SORTING, HANGING AND PRICING AS DIRECTED.
• ASSIST WITH DONATION TURNOVER, REPLENISH INVENTORY LEVELS ON THE SALES FLOOR AND REMOVE INVENTORY FROM SALES FLOOR AS DIRECTED.
• HANDLE THE MERCHANDISE IN A SALE AND ORGANIZED MANNER; ASSIST IN STOCK ROTATION; BAGGING TEXTILES TO BE RECYCLED AND PLACING METAL RECYCLING IN THE APPROPRIATE LOCATION.
• MAINTAIN THE PROPER SORTING AND PROCESSING OF GOODS, ENSURE COMPLIANCE WITH QUALITY STANDARDS; THAT ALL PRODUCTS ARE PRICED CORRECTLY AS PER STORAGE POLICY.
• PERFORM OTHER DUTIES AS REQUIRED.
  
  

Health And Safety

• CONTRIBUTE TO THE SAFETY OF STAFF AND CUSTOMERS (E.G. SNOW REMOVAL, CLEAR FIRE EXITS, CLEAN SPILLAGE; NO OBSTACLES INSIDE/OUTSIDE THE STORE)
• MAINTAIN AN ATTRACTIVE ORGANIZED AND SAFE APPEARANCE OF THE STORE, TIDY UP AND RESTOCK SHELVES, CLEAN, SWEEP, DUST AND MOP AS NECESSARY, ON A ROTATIONAL BASIS.
• CLEAN THE LUNCHROOM, WASHROOM, AND OTHER COMMON AREAS.
• WORK IN COMPLIANCE WITH oh & s aCT AND REGULATIONS AND ABIDE BY THE SALVATION ARMY’S HEALTH AND SAFETY POLICIES AND PROCEDURES.
• PERFORM OTHER WORK-RELATED DUTIES AS ASSIGNED.
  
  

CRITICAL RELATIONSHIP MANAGEMENT

CLARIFICATION OF INFORMATION. CONDUCTS ROUTINE INTERACTIONS.

INTERNAL: STORE MANAGER, CORPS OFFICERS(S), VOLUNTEERS, STAFF

EXTERNAL: GUESTS, VENDORS

MANAGERIAL/Technical Leadership RESPONSIBILITY

• REPORTS DIRECTLY TO: CORPS OFFICER(S)
• NO DIRECT REPORTS
  
  

Financial And Materials Management

• MODERATE MATERIAL RESPONSIBILITIES
• USES OR MAINTAINS ORGANIZATION ASSETS IN ACCORDANCE WITH ESTABLISHED GUIDELINES.
• DOES NOT PROCESS ANY FINANCIAL TRANSACTIONS WITH NO BUDGET RESPONSIBILITIES.
  
  

THE ABOVE RESPONSIBILITIES MUST BE DISCHARGED IN ACCORDANCE WITH THE SALVATION ARMY’S MISSION STATEMENT IN A PROFESSIONAL MANNER UPHOLDING OUR CODE OF CONDUCT.

Working Conditions

• THIS JOB REQUIRES THE ABILITY TO STAND FOR LONG PERIODS WITH FREQUENT TWISTING, BENDING CROUCHING, AND REACHING; THE ABIITY TO LIFE/MOVE 30 POUNDS
• THE INCUMBENT MUST TAKE THE FOLLOWING PRECAUTIONARY MEASURES IN ADDITION TO HEALTH AND SAFETY RULES AND REGULATIONS SUCH AS UNIVERSALE PRECAUTIONS I.E. WEARING GLOVES WHEN WORKING WITH UNKNOWN CONTENTS.
  
  

THE ABOVE RESPONSIBILITIES MUST BE PERFORMED IN KEEPING WITH THE SALVATION ARMY’S MISSION, VISION AND VALUES, IN A PROFESSIONAL MANNER, UPHOLDING OUR CODE OF CONDUCT.

Education And Experience Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Able to provide Criminal Background Check screening and Vulnerable Secord Check that is satisfactory to The Salvation Army, in its sole discretion, is required.
  
  

Education, Qualifications And Certifications

• Completion of some high school course work.
• Alternative combinations of education and experience may be considered.
  
  

Experience And Skilled Knowledge Requirements

• Have a few months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processed and procedures i.e. bank deposits, summary reports etc.
• Product brand awareness would be an asset
• Experience working in a computerized environment
  
  

Skills And Capabilities (examples Provided Below)

• Attention to detail.
• Self-motivated/disciplined.
• Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Must have good interpersonal and communication skills (oral).
• Physically capable of lifting/carrying up to 29 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, pushing of products.
  
  

Compensation

The target hiring range for this position is $16.00 to $17.83 with a maximum of $21.40.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.