Customer Service Analyst

Job Description

Posting Title: Customer Service Representative (Bilingual)

Salaried Bargaining Unit, Local 1324

Class 10

Responsibilities

The general duties of this position include: responding to and resolving parts and service field inquiries from dealership and Company representatives; responding to unit down website requests and issues; providing modifications and/or substitutions of parts in order to expedite vehicle repairs and service; assist in ordering parts commodities directly from manufacturers or assembly plants. Other specific duties include:

• Refer orders, provide promise dates, process back orders including the manual entry of orders into U.S. and Canadian ordering systems as required.
• Answer and respond to Dealer parts and service needs via telephone and online systems including email.
• Facilitate and assist in the redirection of parts including referral and emergency orders.
  
  
  

Qualifications

Minimum Requirements:

• Education: Undergraduate degree is preferred, college diploma or equivalent is required
• Experience:
• Must be fully fluent (read, write and speak) in French and English
• Must possess strong interpersonal and customer service acumen
• Able to work in a team-based environment
• Strong organizational and administrative skills
• Able to multi-task
• Successful candidate must be able to demonstrate leadership in The Ford Truths combined with outstanding interpersonal, teambuilding, and communication skills
  
  
  

Preferred Requirements:

• Education: Undergraduate degree is preferred, college diploma or equivalent is required
• Experience:
• Microsoft Office knowledge (Word/Excel/Outlook)
  
  
  

Apply your proven skills with an industry leading organization. We thank all applicants, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.