Warranty Claim - Inside Claim Handler

Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

1

What Is the Opportunity?

The Inside Claim Rep is a member of the Home Warranty Claim Department at Travelers Canada and is responsible for assessing and evaluating new home warranty claims. Primary duties of this position include reviewing warranty claims to assess coverage as required. All warranty personnel work directly with both homeowner claimants and builder / developer representatives. This position is customer facing and the Claim Rep will have superior customer service skills and technical knowledge.

What Will You Do?

• Knowledge and understanding of all new home warranty policies and application laws and regulations (extensive on the job training provided).
• Providing clear written explanation of claims process and coverage to all customers, including all position letters.
• Working with both homeowner claimants and builders/developers in accordance with Claim Handling Guidelines which includes telephone, email and letter communications.
• Requesting and reviewing all relevant information and documents in coverage determination.
• Referring all files above settlement authority, with recommendations for resolution, to Unit Manager and follows up through closure.
• Ensuring proper documentation of all steps and communication on claim files.
• Working with underwriting and keeping them appraised of claim development to ensure all relevant information is considered in the builder’s risk assessment.
• Documenting claims files in accordance with Best Practices within Claim platform.
• Ensuring that all claim files and company information are kept confidential.
• Managing files in accordance with established Best Practices.
• Obtaining and analyzing applicable policies, building codes and other relevant documents which may have an impact on the adjustment of the claim.
• Establishing timely and accurate claim and expense reserves.
• Perform other duties as assigned.
  
  

What Will Our Ideal Candidate Have?

• University Degree/College Diploma or equivalent business experience in new home construction is an asset
• Customer service proficiency with the ability to show empathy and compassion
• Excellent Communication Skills
• Excellent organizational skills with ability to work independently
• Solid analytical and decision-making skills
• Demonstrated ownership attitude and customer centric response to all assigned tasks
• High proficiency with Windows-based programs including spreadsheet and word-processing applications
• Strong verbal and written communications skills. Ability to deal with people and communicate effectively by telephone
• Ability to understand and apply policies and procedures
• Proficiency in typing and grammar
• Knowledge of building codes and industry standards in new home construction an asset
  
  

What is a Must Have?

• A minimum of one year previous administration experience
• Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software
• Customer Service experience
  
  

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
  
  

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.