Resident Care Manager - Langara

What You Will Do

Summary

Are you a passionate leader ready to make a meaningful impact in long-term care? Providence Health Care (PHC) is currently hiring a Resident Care Manager for our Langara site.

As a key operational leader, you’ll oversee an interdisciplinary team to ensure the delivery of safe, high-quality, and person-centered care for our residents. In collaboration with a Physician Leader, you’ll be responsible for the effective and efficient delivery of services within a large clinical program, while supervising and supporting nursing leadership roles such as Clinical Nurse Leaders and Unit Supervisors.

What you’ll do:

• Reports to the Director, Operations or Director, Clinical Operations, Seniors Care.
• Provides operational leadership and support to interdisciplinary team members in delivering quality care to patients/residents and their families.
• Shares responsibility with a Physician Leader for the effective and efficient delivery of services within designated sub-units of a large clinical program.
• Leads and supervises interdisciplinary staff, including Clinical Nurse Leader(s) (CNLs), Unit Supervisor(s), and/or equivalent nursing leadership roles in direct care units.
• Promotes and facilitates a continuum of care both internally and with external agencies, aligning with program goals and strategic direction.
• Implements and utilizes quality improvement, utilization management, staff development, and resource management strategies.
• Collaborates within the Program Based Care Model alongside Program Leaders, Patient/Resident Care Managers, Practice Leaders, and Corporate/Support Leaders.
• Functions as the Site Leader for multiple sites or oversees multiple programs within a site (e.g., Youville/Brock Fahrni, Langara, Holy Family).
• Works with clinical, corporate, and support leaders to ensure smooth operations and consistent application of corporate policies and regulations across sites.

Why join PHC?

At Providence, you’ll be part of a compassionate, mission-driven organization recognized as one of BC’s top employers. We’re committed to creating a workplace that supports learning, growth, and collaboration at every level.

What You Bring

QUALIFICATIONS

The following qualifications and competencies are required to successfully provide the leadership necessary to fulfill the Mission, Vision, and Values of Providence Health Care:

• Masters degree in a related Health Profession
• Minimum of five (5) years' experience at the middle management level in a medium to large health care organization
• Or an equivalent combination of education, training, and experience

COMPETENCIES

The Resident Care Site Leader possesses the following competencies that drive organizational success:

Leadership:

Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication:

Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.

Resources Management:

Manages human, capital, financial and information resources so that organizational objectives are achieved.

Conceptual Skills:

Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Public/Community Focus:

Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

Results Management:

Plans and establishes courses of action for self and others that are results oriented.

Systems Thinking:

Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

Team Focus:

Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.

Time Management:

Manages own work activities and delegates tasks to achieve maximum efficiency.

Mastery of Change:

Accepting of new initiatives and champions the implementation process amongst team members.

Quality Improvement:

Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved