Technical Support Specialist

Grande Prairie Public School Division

Invites applications for:

TECHNICAL SUPPORT SPECIALIST

COMPETITION NUMBER: I2526-001

INFORMATION TECHNOLOGY DEPARTMENT - CENTRAL OFFICE

Permanent, Full-time, 40 hours per week

Effective Immediately

Applications will be accepted until 15 July 2025, at 4:00 p.m.

Grande Prairie Public School Division is looking for a Technical Support Specialist to join their Information Technology (IT) Department. GPPSD has 18 schools, two office sites, over 7000 computers, and approximately 9000 students. The GPPSD IT department currently has a team of 11 staff members. Reporting to the IT Manager, this entry-level to intermediate position is a vital part of a dynamic three-person operational support team. The successful candidate will serve as a front-line ambassador for IT services, providing a “one-stop shop” for exceptional technical support to both staff and students—whether in the field or on-site. The ideal candidate will be proactive, deliver exceptional client service, and demonstrate a strong willingness to grow their technical skills within a collaborative team environment, while playing a key role in maintaining smooth and efficient IT services across the Division.

Qualifications:

• Degree or diploma from a technical program at a post-secondary institution or equivalent training and/or experience.
• COMPTIA A+, N+ or ITIL certification would be an asset.
• A valid Alberta Class 5 driver's license in good standing is required for this position. A recent driver's abstract and criminal record check will be required.

• Exceptional people skills with a passion for great customer service.
• Excellent verbal and written communication with technical and non-technical audiences.
• Willingness to take responsibility and ownership of issues or situations.
• Highly resourceful and able to use multiple resources for troubleshooting and research.
• A self-starter who is not afraid to bring their own ideas to the team or initiate appropriate action if necessary.
• Ability to effectively manage multiple tasks with competing priorities.

• Deliver outstanding customer service and user support across all IT service areas.
• Respond to and resolve user requests submitted through the IT ticketing system and help desk phone line, ensuring a professional and timely resolution.
• Install, troubleshoot, and maintain hardware including laptops, desktops, Chromebooks, interactive displays (e.g., ViewBoards), and telephones.
• Provide software support, troubleshooting as needed.
• Support classroom and enterprise applications, ensuring functionality and user proficiency.
• Provide end-user training and support through virtual and in-person sessions; develop instructional materials and documentation for staff and students.
• Respond to and resolve user requests that are submitted to the incident/ticketing system.
• MS Active Directory and MS Entra ID administration duties.
• Hardware replacement and repair – computers, projectors, telephones, etc.
• Assist with system imaging, deployment, and setup of devices including desktops, Chromebooks, and other mobile technologies.
• Software troubleshooting and support.
• Conduct inventory tracking and participate in device lifecycle support and asset management.
• Coordinate with senior technical staff on system administration and network support tasks.
• Participate in planning, implementation, and evaluation of IT projects and technology initiatives.
• Provide technical advice and assistance to employees.
• Assist new staff with orientation on existing technology tools and platforms.
• Document incidents, support steps, and solutions with clarity and accuracy.
• Analyze complex business needs presented by the user community and/or customers/clients and recommend technical solutions.
• Maintain and keep the company's telecommunication systems running with minimal downtime.
• Stay informed of emerging technologies and trends to recommend improvements or enhancements to IT services.

• completed Apply to Education profile
• cover letter
• detailed resume
• three references with current contact information

Grande Prairie Public School Division accepts applications for all positions online. All applicants, both internal and external, are required to create a profile and apply for career opportunities as they become available. Once you have successfully applied to a position you will receive a confirmation e-mail, and the job will be listed in your ‘Job Application Log'. If you require assistance registering for an account or uploading documents, please call 1-877-900-5627.

A current Police Information Check with Vulnerable Sector Check and Child Intervention Record Check must be provided as a condition of employment.