customer information service representative - retail

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail business
• Paint store
• On-site customer service
  
  

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Receive payments
• Sell merchandise
• Answer clients' inquiries and provide information
• Recommend products or services to customers
  
  

Experience and specialization

Area of specialization

• Retail store
  
  

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Bending, crouching, kneeling
• Physically demanding
• Standing for extended periods
  
  

Weight handling

• Up to 23 kg (50 lbs)
  
  

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Quick learner
  
  

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
  
  

Long term benefits

• Tax-Free Savings Account (TFSA)
  
  

Other Benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Travel insurance
• Wellness program