Supervisor IT Infrastructure

Do you have what it takes to help keep the lights on for our customers in communities across the province? Then joining the Newfoundland Power team could be part of your next adventure¿
Who We Are
At Newfoundland Power, we're passionate about delivering safe, reliable, and affordable electricity. Our roots in Newfoundland and Labrador go back over 140 years. Today, we're part of Fortis Inc., a leader in the regulated gas and electric utility industry in North America. We are proud to employ over 650 talented people who are among the best in the industry
We are committed to ensuring a supportive, inclusive and diverse culture where everyone feels safe and valued for who they are. Together, we strive to create an environment which is free of discriminatory barriers, where everyone is treated respectfully and equitably so they can thrive and bring their whole selves to work
Everything we do is guided by our core values: People, Safety, Service, Respect, Teamwork and Innovation. We believe in going above and beyond to serve our customers and giving back to the place we call home is a longstanding tradition held by our employees. This could be the opportunity for you to continue to grow and develop your career
The Opportunity
The Supervisor of Infrastructure oversees, manages and maintains the overall Infrastructure technology operations to support the organizations technology requirements. This position is responsible for leading operations and infrastructure personnel, coaching and mentoring team members, technology vision, and oversight for reliable Infrastructure operations, project execution and compliance with all cyber security guidelines
Key Responsibilities:

• Lead and manage the Infrastructure Support Team, overseeing performance, development, and daily operations.
• Oversee deployment, maintenance, and upgrades of IT infrastructure, including compute, storage, and backup systems.
• Act as a strategic advisor to the Information Systems Manager, aligning infrastructure with business needs.
• Manage 24/7 monitoring and after-hours support to ensure continuous infrastructure availability.
• Handle budgeting for infrastructure software, licenses, communication services, and subscriptions.
• Develop and enforce infrastructure policies in collaboration with other tech teams.
• Ensure compliance and manage licensing for Microsoft 365 and related vendor relationships.
• Maintain comprehensive infrastructure documentation and support the execution of the technology roadmap.
• Drive project success through prioritization, issue resolution, and cross-departmental communication.
• Ensure audit compliance and maintain IT general controls.
• Oversee data center operations, including UPS systems, and ensure efficient issue resolution processes.

Your qualifications include:

• Minimum of 3 Year Diploma in Information Technology, University Degree in Computer science or a related discipline;
• 7 + years' experience Information Technology Professional;
• 5+ years supervisory experience in IT role.
• You have expert experience with monitoring / support / diagnostic tools; Server Infrastructure; Storage Infrastructure; Environment monitoring tools; high level network and information system design.
• You have expert troubleshooting and analytical skills; excellent written and oral communications skills; strong leadership, relationship-building and interpersonal skills including contract and vendor negotiations.
• You have experience in presenting to and leading executive steering committees and project management skills.

How to Apply
If this sounds like you, please Apply or visit us online at https://careers.newfoundlandpower.com
In support of our DEI commitment and to help us to confirm that we are reaching a wide source of qualified job seekers, we invite all applicants to provide self-identification information on a voluntary basis during the recruitment phase. More information on this process is provided within our job application tool
We thank all applicants for their interest. Only applicants selected for an interview will be contacted directly. If you require accommodation for any reason during the interview process, please let us know what you need, and it will be kept in confidence. For any questions, please contact [email protected].