High Limit Gaming Server -PT

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

The Grey Eagle Resort and Casino is pleased to offer this extremely important role as a key component to raising the bar to best in class High Limit Rooms experience in a casino.

Under the direction of the Food and Beverage Director, Outlet Manager and Outlet Supervisor, the High Limit Gaming Room Server position is applicable to the Smoking and Non-Smoking High Limit Rooms. The Server is responsible for providing top-tier personalized guest experience to VIP and high- spending guests. Ideal candidate will demonstrate excellent customer service, multitasking and communication skills, in - depth knowledge of Asian cuisine, culture and language, and the ability to anticipate and fulfill the unique needs of each guest.

The Server is responsible for adhering to all policies and procedures within the Casino. They are responsible for making each guests experience an enjoyable and positive. Required to take all necessary precautions to ensure the safety and health of guests and that safe work practices are adhered to at all times.

Responsibilities Include

• Provide top-tier, personalized guest service to VIP and high- spending guests consistent with Company's core service standards and brand attributes.
• In collaboration with VIP Hosts and Asian Line Chef de Cuisine develop products and relationships to foster customer service first culture within High Limit Rooms.
• Remember menu items, menu prices and hours of operation.
• Take food and beverage orders from guests and accurately enter items into the POS system.
• Accurately and efficiently serve food and beverage items to guests.
• Ensure tables are set, cleared promptly and ready for the next guest.
• Ensure the impeccable cleanliness of working area is maintained at all times.
• Ensure mis en place prior to the start of, and end of each shift.
• Must have perfect product knowledge as well as working knowledge of service etiquette in a Restaurant table service environment and High limit gaming room, where side tables are in use.
• Balance sales receipts at the end of each shift.
  
  

公司簡介:

享受在快節奏、充滿活⼒的環境中⼯作。灰鷹度假村及賭場 (Grey Eagle Resort & Casino) 位於 Tsuutina 原住⺠地區，是卡加利排名第⼀的娛樂設施。我們正在尋找有才華、充滿活⼒和積極 進取的⼈才加⼊我們多元化的員⼯隊伍！我們提供有競爭⼒的薪資、福利和發展您職業⽣涯的 機會。

職位概述：

灰鷹度假村和賭場很⾼興能擔任這⼀極其重要的⾓⾊，作為提⾼賭場⼀流⾼限額客房體驗標準的關鍵組成部分。

在餐飲總監、⾨市經理和⾨市主管的指導下，⾼限額遊戲室服務員職位適⽤於吸菸和無菸⾼限額客房。High Limit Gaming Server 為 VIP 和⾼消費客⼈提供頂級的個⼈化客⼈體驗。

理想的候選⼈將展⽰出⾊的客⼾服務和溝通技巧、對亞洲美⾷、⽂化和語⾔的深⼊了解，以及滿⾜每位客⼈獨特需求的能⼒。

High Limit Room Server 遵守賭場內的所有政策和程序。他們有責任讓每位客⼈獲得愉快和正⾯的體驗。需要採取⼀切必要的預防措施，確保客⼈的安全和健康，並遵守安全⼯作規範。

職責包括：

• 為VIP 和⾼消費客⼈提供符合公司核⼼服務標準的賓客服務。
• 與 VIP Hosts 和 Asian Line Chef de Cuisine 合作，以在⾼限額客房內培養客⼾服務⾄上 的⽂化。
• 記住菜單項⽬、菜單價格和營業時間。
• 接受客⼈的⾷品和飲料訂單並將物品準確輸⼊POS 系統。
• 準確、有效率地為客⼈提供⾷物和飲料。
• 確保餐桌擺好、及時清理並為下⼀位客⼈做好準備。
• 確保⼯作區域保持無可挑剔的清潔度。
• 確保在每班開始和結束前就位。
• 必須具備完善的產品知識以及餐廳餐桌服務環境和使⽤邊桌和服務禮儀⼯作知識。
• 每班結束時平衡銷售收 ⼊。
  
  

Education And Experience

Education and Experience:

• Requires a high school diploma
• A valid Alberta Pro Serve Certificate.
• Experience working with POS systems is required.
• Cantonese, Mandarin and English language is preferred.
• Demonstrated knowledge and experience with Asian culture is preferred.
• Knowledge of gambling etiquettes and Asian culture is preferred.
  
  

教育與經驗：

• 需要⾼中⽂憑
• 有效的艾伯塔省專業服務證書。
• 需要有使⽤POS 系統的經驗。
• 懂粵語、國語和英語者優先。
• 具亞洲⽂化知識及經驗者優先。
• 了解賭博禮儀及亞洲⽂化者優先。
  
  

Knowledge, Skills And Abilities

Knowledge, Skills and Abilities:

• 2+ years’ experience in a server capacity working in a fast-paced environment.
• Outstanding interpersonal and communication skills are required in order to promote and deliver impeccable service and standards at all times.
• Possess excellent interpersonal, communication and organizational skills; strong verbal and written communication skills are required as well as attention to detail.
• Ability to work and thrive in a team-oriented environment, and be able to function independently also.
• Must be able to provide attentive and discreet service to high -profile guests, ensuring memorable dining and gambling experience.
• Must be able to maintain culturally appropriate and professional demeanor at all times.
• Must be able to handle special requests and accommodations promptly and efficiently.
• Must be able to collaborate with kitchen, bar and gaming staff to ensure timely deliver of food, beverages and stay informed about VIP guests’ preferences and provide personalized recommendations.
• Must be available for shift-work to coincide with high limit gaming schedule.
• Must be available to work nights, holidays and weekends.
• Must be aware of and able to work in a smoking environment.
• May require lifting weight of up to approximately 50 lbs.
• Candidate with references of past positive customer services will be considered first.
  
  

知識、技能與能⼒：

• 2 年以上在快節奏環境中運作的經驗。
• 需要優秀的⼈際溝通和溝通技巧，以便促進和提供無可挑剔的服務和標準。
• 能夠在以團隊為導向的環境中⼯作和發展，也能夠獨⽴運作。
• 必須能夠為⾼端客⼈提供周到、謹慎的服務，確保難忘的餐飲和賭博體驗。
• 必須能夠隨時保持適合⽂化的職業⾵範。
• 必須能夠及時有效地處理特殊要求。
• 必須能夠與廚房、酒吧和Gaming⼯作⼈員合作，確保及時交付⾷物、飲料，並隨時了解 VIP 客⼈ 的偏好並提供個⼈化建議。
• 必須能夠輪班⼯作，以配合High Limit Room 時間表。
• 必須能夠在夜間、假⽇和週末 ⼯作。
• 必須了解並且能夠在吸煙環境中 ⼯作。
• 可能需要提升約50磅的重量
• 將⾸先考慮具有過去積極客⼾服務記錄的候選⼈。
  
  

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut'ina Nation members.