IT Program Manager

Position Description

CGI is a global business and technology service provider with $11.5B in revenues. CGI is on a mission to help financial services organizations focus on servicing their clients. CGI supports 15 of the top 20 banks worldwide and our top 10 banking clients have worked with us for 26 years on average. Our clients have seen the value and commitment we bring through our products. This is why nearly $1.6 trillion in assets managed through CGI’s portfolio management, investment fund and asset management solutions.

This role is hybrid and requires you to be at our downtown Toronto office and/or Client office at a minimum 2 days per week - subject to change at any time.

The Program Manager – IT is responsible for leading and overseeing the successful delivery of complex, cross-functional technology programs. This role ensures alignment between business objectives and IT solutions, manages stakeholder relationships, and drives high-quality execution across multiple projects. The Senior Program Manager brings leadership, strategic thinking, and deep experience in program and project management within IT environments.

Your future duties and responsibilities

• Lead large-scale IT programs from inception to completion, ensuring alignment with strategic goals.
• Manage multiple interrelated projects, working with project managers and cross-functional teams.
• Drive the planning, execution, monitoring, and successful delivery of IT initiatives.
• Develop detailed program roadmaps, schedules, and budgets.
• Identify and manage program risks, dependencies, and issues, escalating as necessary.
• Collaborate with business and technical stakeholders to gather requirements, define scope, and prioritize work.
• Facilitate regular program reviews with leadership and stakeholders, providing clear reporting on progress and KPIs.
• Ensure compliance with organizational policies, data security, and IT governance.
• Lead continuous improvement efforts, leveraging Agile, Scrum, or other project delivery methodologies.
• Mentor junior project managers and promote best practices in project and program management.
  
  

Required Qualifications To Be Successful In This Role

• Bachelor’s degree in computer science, Information Technology, Business, or related field (Master’s preferred).
• 10–12 years of experience in IT project/program management, with 3+ years in a senior or leadership role.
• Proven track record managing large, complex IT programs in enterprise environments.
  
  

Skills:

• Strong understanding of IT infrastructure, software development, cloud technologies, and/or enterprise systems (e.g., ERP, CRM).
• Exceptional leadership, communication, and stakeholder management skills.
• Proficiency with project management tools (e.g., Microsoft Project, Jira, Smartsheet, Asana).
• Familiarity with Agile, Scrum, and Waterfall methodologies.
• Ability to manage budgets, vendor contracts, and offshore/onshore resources.
  
  

Certifications (preferred but not required):

• PMP (Project Management Professional)
• PgMP (Program Management Professional)
• SAFe, Scrum Master, or Agile certifications
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.