Service Advisor, Finch Nissan

Exciting Opportunity: Join Our Service Advisor Team at Finch Nissan!

Join us at Finch Nissan, our newest dealership within the esteemed Finch Auto Group, as we are currently hiring a Service Advisor to enhance our customer service excellence. As a Service Advisor, you will take ownership of our customers' experience in the service drive-thru lane. From greeting vehicle owners to providing product knowledge, coordinating technician schedules, and ensuring exceptional customer service, you'll be an integral part of our team. Whether you're a seasoned automotive professional or new to the industry, we welcome individuals who are passionate about helping others and delivering outstanding service.

What We Offer:

• Comprehensive Benefits: Enjoy access to medical and dental coverage, paid time off, vacation, and a range of health and wellness programs. We take care of our employees' well-being and offer a supportive work-life balance.
• Growth Opportunities: Finch Auto Group values career development and offers growth opportunities within our organization. As a family-owned and operated business, we prioritize the professional advancement and success of our employees.
• Paid Training: We believe in equipping our team with the tools and knowledge they need to excel. Benefit from paid training programs that will enhance your skills and contribute to your long-term success.
• Employee Discounts: Take advantage of exclusive discounts on products and services within our dealership, allowing you to enjoy the perks of being part of the Finch Auto Group family.

Responsibilities:

• Customer Experience Ownership: Take charge of the customer's experience, ensuring they receive prompt, courteous, and effective service throughout their visit. Be the friendly face they can rely on for product information, inventory needs, and scheduling technician appointments.
• Concierge Support: Provide exceptional concierge support for all owner inquiries, both in-person and over the phone. Handle customer requests with professionalism and ensure they receive accurate and efficient assistance.
• Efficient Workflow Management: Oversee the flow of the drive lane, optimizing efficiency to ensure customers' needs are met promptly. Distribute work between technicians effectively, maximizing productivity and minimizing customer wait times.

Qualifications:

• Organized and Friendly: Bring an organized and friendly personality to the role, allowing you to effectively manage multiple tasks and deliver excellent service. Your positive demeanor will contribute to a welcoming atmosphere.
• Strong Leadership Skills: Demonstrate the ability to manage others, ensuring efficient workflow and a positive team environment. Your leadership will drive success and foster a collaborative spirit.
• Time Management Excellence: Exhibit exceptional time management skills, enabling you to prioritize tasks, meet deadlines, and ensure a smooth service experience for our customers.
• Exceptional Communication: Possess excellent communication skills, both verbal and written, to build rapport with customers and convey information effectively. Your ability to connect with customers will elevate their experience.
• Professional Appearance: Present yourself in a professional and well-groomed manner, representing the high standards of our dealership. A clean driving record is essential to meet our customers' expectations.
• Pre-employment Background Check: Be willing to undergo a pre-employment background check as part of our hiring process, demonstrating your commitment to maintaining a safe and trustworthy work environment.
• Quorum Software Experience: Experience with Quorum software is a plus, contributing to your ability to excel in this role.

Job Type: Full-time

Salary: $40,000.00 to $80,000/year

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.