Engagement Manager
TES The Employment Solution
Date: 1 day ago
City: Quebec City, QC
Contract type: Contractor
Key Responsabilities
- Acts as primary point of contact for customer resources, project activities, & escalations as required to achieve expected outcomes
- Lead the delivery team throughout the engagement, often in collaboration with services partners, ensuring all team members understand their tasks & deliverables
- Serve as the single point of contact for client engagements, fostering strong client relationships & ensuring clear, consistent communication in both required languages, as required.
- Manage project governance, scope, timeline, budget, risk, change management, resourcing, reporting, & financials.
- Apply expertise in ServiceNow methodologies (such as NowCreate or other practice methodologies) to promote successful & efficient project delivery.
- Collaborate with stakeholders such as, partners, & clients to understand business objectives, challenges, & value drivers, ensuring alignment between project deliverables & client goals.
- Mentor & guide team members to achieve project objectives & promote customer success.
- Identify gaps between actual progress & project plans, proposing solutions & driving resolution.
- Lead multiple concurrent projects (if needed), ensuring quality, compliance, & client satisfaction.
- Bachelor's degree or equivalent experience.
- 5+ years' experience in professional services & consulting, with a focus on ServiceNow projects.
- Project management certification (PMP or similar) & Agile/Scrum experience preferred.
- Proven ability to lead teams & manage large, complex ServiceNow implementations.
- Strong communication & interpersonal skills, with the ability to operate in culturally & linguistically diverse environments
- Bilingual proficiency (e.g., English & French, as required by the client or region)
- ServiceNow certifications (e.g., System Administrator, ITIL Foundations) or any training accreditation preferred are highly desirable
- Experience managing multiple projects simultaneously & driving contin
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