Front Office Manager - Hamilton
Distinction Hotel Group
Date: 1 day ago
City: Hamilton, ON
Contract type: Full time
Location
Distinction Hamilton Hotel & Conference Centre, 100 Garnett Ave, Hamilton
Distinction Hamilton Hotel is looking for a passionate and driven Front Office Manager to take charge of our guest experience and lead our front desk team with energy and professionalism. If you thrive in a fast-paced environment, excel at problem-solving and are ready to make impactful decisions, we want to hear from you!
Why Join Us?
As a key member of our leadership team, you’ll work closely with the General Manager to ensure the seamless operation of our hotel. This is an opportunity to develop your career with a well-respected and growing hotel group while making a real impact on guest satisfaction and team performance.
Your Role
In This Hands-on Leadership Role, You Will
Oversee and inspire the front office team, ensuring exceptional service at every touchpoint
Uphold and enforce hotel policies, SOPs, and service standards
Step in as a decision-maker in the absence of the General Manager
Work alongside housekeeping to coordinate special guest requests
Assist with guest bookings, VIP arrivals, and group reservations with precision
Assist with hotel accounting tasks when required
Train and develop front desk staff to maintain exceptional service levels
Work reception shifts as needed to support your team
What You Bring
At least 5 years’ experience in a Hotel Reception role
LCQ qualification & a current Manager’s Certificate
A Hospitality-related Tertiary Qualification (preferred But Not Essential)
Outstanding verbal communication and guest service skills
How To Apply
If this sounds like you please apply now with your CV and a covering letter outlining you experience and why you want to work for Distinction Hamilton Hotel via email to [email protected].
Contact: Colin Maclaurin
Phone: 07 849 0860
All Classifieds
Distinction Hamilton Hotel & Conference Centre, 100 Garnett Ave, Hamilton
Distinction Hamilton Hotel is looking for a passionate and driven Front Office Manager to take charge of our guest experience and lead our front desk team with energy and professionalism. If you thrive in a fast-paced environment, excel at problem-solving and are ready to make impactful decisions, we want to hear from you!
Why Join Us?
As a key member of our leadership team, you’ll work closely with the General Manager to ensure the seamless operation of our hotel. This is an opportunity to develop your career with a well-respected and growing hotel group while making a real impact on guest satisfaction and team performance.
Your Role
In This Hands-on Leadership Role, You Will
Oversee and inspire the front office team, ensuring exceptional service at every touchpoint
Uphold and enforce hotel policies, SOPs, and service standards
Step in as a decision-maker in the absence of the General Manager
Work alongside housekeeping to coordinate special guest requests
Assist with guest bookings, VIP arrivals, and group reservations with precision
Assist with hotel accounting tasks when required
Train and develop front desk staff to maintain exceptional service levels
Work reception shifts as needed to support your team
What You Bring
At least 5 years’ experience in a Hotel Reception role
LCQ qualification & a current Manager’s Certificate
A Hospitality-related Tertiary Qualification (preferred But Not Essential)
Outstanding verbal communication and guest service skills
How To Apply
If this sounds like you please apply now with your CV and a covering letter outlining you experience and why you want to work for Distinction Hamilton Hotel via email to [email protected].
Contact: Colin Maclaurin
Phone: 07 849 0860
All Classifieds
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resume