IT Administrator

About SkillsWave

SkillsWave is on a mission to drive people and businesses forward—building tomorrow’s most valued skills, today. By providing quality learning opportunities that align with organizational needs, we’re helping organizations transform their workforce into a competitive advantage. Our upskilling platform and strategic education partnerships not only propel career and company growth, but also deliver measurable and meaningful ROI for learning. To learn more, visit SkillsWave.com.

Catch the Wave with Us!

We’re on the lookout for a systems-savvy surfer to join our crew as an IT Systems Administrator. If you thrive on solving problems before they break, love optimizing processes, and know your way around both hardware and scripting shores, this could be your perfect set.

As our go-to wave rider for all things corporate tech, you’ll be responsible for maintaining, improving, and securing our internal IT ecosystem—ensuring every part of the organization enjoys smooth, uninterrupted operation. From provisioning new gear to tightening access controls, you'll keep our digital beach clean, secure, and high performing.

And while a surfboard not required, but a valid Ontario G2 license is!

Your Location, Your Workspace, Your Wave

Enjoy our vibrant workspace at Catalyst Commons in Kitchener, ON, in this hybrid role (2+ days per week on-site), where you’ll balance hands-on support with strategic automation—paddling out to tackle issues before they crest and using PowerShell to smooth out the routine waves.

We can’t wait to welcome exceptional individuals that will bring their skills and passion to our team!

How Will You Make An Impact

• Manage and maintain our Microsoft 365 environment, Azure Active Directory, and Intune like a seasoned lifeguard watches the beach.
• Provision and fine-tune workstations (Windows/macOS) for local and remote crew members, keeping performance clean and waves smooth.
• Reinforce our identity and access management with MFA, SSO, and role-based access that keeps our systems shipshape.
• Script like a tech wizard—build automated workflows with PowerShell that eliminate manual riptides and boost efficiency.
• Monitor performance, flag rogue waves, and keep everything in line with our security and compliance standards.
• Keep track of IT hardware—whether it’s new boards (laptops) or gear that needs to be retired.
• Serve as the first responder for IT support requests and help crew members navigate hardware, access, and app challenges.
• Help manage and support third-party SaaS tools—like JIRA, Hubspot, Slack, Wordpress, Rippling, and others.
• Document IT processes and maintain internal tech knowledge bases—your survival guide for new crew members.
• Tackle in-office Wi-Fi and networking wipeouts in partnership with our facilities team.
  
  

What You Need To Be Successful

• 4+ years of experience surfing the waves of IT systems administration or operations, especially with Microsoft 365 and Azure Cloud.
• Advanced skills with PowerShell scripting—you automate like a pro.
• Familiar with managing endpoints and devices using Microsoft Intune.
• Fluent in security best practices—you understand data privacy, Zero Trust, and how to keep sharks (aka threats) at bay.
  
  

Your Super Skills and The Wave-Riding Expertise We Need!:

• See automation as the ultimate wave to ride.
• Keep things secure by default—no leaky buckets or forgotten keys.
• Are a clear communicator and calm presence during stormy tech seas.
• Own your work and proactively improve the surf (uh, systems) for everyone around you.
• Enjoy being part of a crew that works together to reach the shore, faster and stronger.
  
  

What You Will Bring To The Team

• Enthusiasm and an entrepreneurial spirit
• Deep experience in IT systems administration, with 4+ years managing Microsoft 365 and Azure environments
• Proven skill in scripting and automating tasks using PowerShell to streamline workflows and reduce manual effort
• Strong working knowledge of Microsoft Intune and endpoint management across both Windows and macOS devices
• A solid grasp of security frameworks, including MFA, SSO, Zero Trust principles, and role-based access controls
• Ability to support hybrid and remote teams with technical troubleshooting, device provisioning, and software support
• A proactive mindset focused on solving problems before they escalate and continuously improving IT systems
• Familiarity with third-party SaaS tools such as JIRA, Hubspot, Slack, Wordpress, and Rippling
• Clear and concise communicator who documents processes and contributes to internal knowledge sharing
  
  

Extra Style Points!

• Familiarity with tools like Slack, JIRA, Hubspot, Rippling, and Teams.
• Experience with GitHub, CI/CD pipelines, or scripting pipelines into your work.
• Knowledge of basic networking principles—LAN, Wi-Fi, troubleshooting, and the like.
  
  

Who You Are

• You Own It: You approach every challenge with the mentality of a surfer tackling a perfect wave—taking full ownership of your work and responsibilities, driving projects forward with confidence and initiative.
• You Learn It: You believe that improvement is key, constantly refining your skills. Growth and learning are always top of mind.
• You Collaborate Assertively: You engage confidently in team discussions, share your expertise, and ensure that everyone is paddling in sync toward success.
• You Work with Velocity and Quality: Whether you’re racing towards the shore or patiently navigating the break, you strike the perfect balance between speed and delivering top-notch results.
• You Care Deeply: You care deeply about your work and the lasting impact it makes—on your team, the company, and beyond.
  
  

Fuel For The Ride

Along with meaningful work, you'll enjoy a competitive compensation package and benefits that support your personal and professional success that include:

• Competitive Salary
• Vacation and Rest Days
• Health and Wellness
• Retirement Savings Plan
• Professional Development
• Flexible hybrid work environment
  
  

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Background Check Notice

As part of our hiring process, SkillsWave may conduct a background check to ensure the safety and security of our workplace.

Disclaimer And Consent

By clicking on the “Submit Application” button above, you acknowledge, agree and/or provide your explicit consent for the SkillsWave family of companies

• to use the information you have provided for the purpose of considering and evaluating you as a candidate for employment with the SkillsWave family of companies;
• to store your information on their vendor systems;
• to share your information within the SkillsWave family of companies, their vendors, partners or other third parties for the purpose of processing your employment application; and
• to use your personal information to contact you in the future for any other suitable employment opportunities;
  
  

The SkillsWave family of companies and its vendors, partners, and third parties and their systems may be located in jurisdictions different from your jurisdiction of residence.

For more information on how the SkillsWave family of companies protects your privacy, please review SkillsWave Privacy Policy.

To all recruitment agencies: SkillsWave does not accept agency resumes. Please do not forward resumes to our HR alias e-mail address, to any SkillsWave employee, or to other SkillsWave e-mail addresses. SkillsWave will not pay any fees related to unsolicited resumes.