CLIENT SUPPORT COORDINATOR

We Are Banking At Another Level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC As Your Employer Also Means

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...
• The position may be based out of one of the following business centres: Quebec City, Saguenay, Chaudière-Appalaches, or Rimouski, depending on the location of the selected candidate.
  
  

Do you describe yourself as organized and customer service oriented? Do you have a keen interest in entrepreneurship? Come support our team of account managers, and help them contribute to the growth of Canadian entrepreneurs.

Position Overview

As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, all relevant related documents, obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.

CHALLENGES TO BE MET

• Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases
• Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices
• Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done
• Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support
• Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system
• Support account managers to help them reach business development targets
• Managing stationery orders, organizing catering services, and ensuring the smooth operation of the business center.
  
  

What We Are Looking For

• Bachelor degree in Business Administration, College diploma in accounting o
• Between 1 to 3 years experience in a similar role
• The ability to analyze and interpret financial statements is considered an asset
• Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues
• Strong organizational skills and ability to prioritize and deal with various situations at all times
• Ability to work independently and meet tight deadlines
• Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team
• Working knowledge of MS Office (Word, Excel, Outlook )
• Excellent writing and speaking skills in French and English is an asset.
  
  

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.