IT Help Desk Coordinator

Career Opportunity: IT Helpdesk Coordinator

Together, We’ll Keep the World Moving Forward

Standard Machine was founded in 1967 and acquired by Timken in 2013. Not everyone knows what Timken makes, but you'll recognize what Timken makes possible. We engineer solutions that keep the world moving by offering products and services to keep the world’s equipment, machinery, and vehicles in motion. At Standard Machine we design and manufacture high-quality parts for critical industries including pulp and paper, mining, oil and gas, chemical processing plants, steel mills, marine applications, transportation, military, and aerospace.

Reporting to the IT Team Lead, the IT Helpdesk Coordinator enables real-time company results by providing onsite support and service for Standard Machine employees, machines, and systems.

Key Responsibilities

• Day-to-day IT service and front-line support for employees, accounts, and systems.
• Working within a ticket-based issue resolution environment
• Setup, configuration, and installation, and ongoing maintaining of Desktop, laptop, and workstation computers along with printers, telephones, smartphones, and any other handheld devices.
• Download and install programs as required, ensuring machine updates are completed and employees have ability to complete their job functions.
• Utilize specialized knowledge in troubleshooting and problem-solving hardware and software problems in a professional and timely manner.
• Interaction with all levels of associates in identifying how IT can increase productivity and reduce future down time.
• Accountable for machine maintenance including security monitoring, electrical, temperature, and cleanliness, and schedule resources to maintain or resolve issues
• Exposure to servers in local data-centre, This would include physical security, maintenance, and building VMs.
• Accountable for telephone and voice mail system including security, proper environment, maintenance contracts, and scheduling resources needed to resolve or update/patch system as well as day to day changes required such as adding and deleting of user accounts in these systems.
• Ensure Data Backup procedures are followed
• Ensuring compliance with company policies including but not limited to user access, moonlight audits, quarterly reviews, and Sarbanes Oxley compliance (SOX).
• Other duties as assigned by the IT Team Lead
  
  

Qualifications

Education

• High school / secondary school diploma
• CompTIA A+
• 4+ years industry/accounting experience
• IT post-secondary diploma and/or degree will be considered an asset
  
  

Software and Hardware Knowledge

• HP End-User systems
• iPhone MDM Suite
• Microsoft Active Directory Infrastructure environment
• MS Office Suite (Outlook, Word, and Excel)
• Adobe Acrobat
• Autodesk Vault and Inventor
  
  

Competencies

• In-person and remote troubleshooting ability
• Prioritizing IT issues and employee support as they arise
• Excellent written and verbal communication including conflict resolution
• Deadline-oriented and strong attention to detail
• Accurate and quality deliverables with ability to review and check own work
• Strong organizational and project planning ability
• Accurately and thoroughly explain IT systems and programs to employees
  
  

The following experience is considered an asset but can be trained on the job:

• CAD Experience
• System imaging
• Network experience
• Kinetic, SAP
  
  

Put your Career in GEAR today!

Working at Standard Machine, a Timken Brand, opens the door for opportunity, benefits, and security.

Compensation

We offer a competitive salary to secure the brightest talent for our organization. We also have a short-term incentive plan that pays based on individual and company performance.

Benefits

Our comprehensive benefits package includes health, dental, life insurance, short-term and long-term disability, AD&D, employee assistance program, on-site gym, RRSP/DPSP with company matching, vehicle discount programs, and MORE.

Continuing Education

You'll have the chance to gain knowledge and experience in a wide range of industries and applications. Learn more through hands-on experience, core training and a selection of more than 4,400 online courses.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law.

Applicants must provide proof of all relevant qualifications and be available to participate in a pre-employment testing procedure. Only candidates who are permanent residents or citizens of Canada, residing in Canada, will be considered for this position.