Supervisor, Premium Guest Services - Canada YYZ

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Premium Guest Services International Team. This role is responsible for overseeing lounge operations, vendor partnerships, and asset management, while ensuring regulatory compliance, audit readiness, and budget performance. The position leads high-performing teams to deliver a premium customer experience through effective staffing, training, and stakeholder collaboration.

What You'll Do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversees large-scale food, beverage, and housekeeping operations through third-party partnerships
• Manages preventive maintenance, repairs, and capital projects to ensure optimal lounge and asset performance
• Develops and monitors departmental budgets to meet financial targets and maximize operational efficiency
• Leads hiring, training, coaching, and performance management to ensure a high-performing, compliant workforce
• Completes and delegates a broad range of administrative tasks to support daily operations
• Builds strong relationships with internal teams, vendors, airport authorities, and regulatory agencies, ensuring full compliance with audit and regulatory standards
• Champions premium customer service, acting as a local advocate for high-value customers and supporting airline alliance partnerships
  
  

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Completion of secondary school or equivalent education level
• 3 years experiences in hospitality or customer experience management
• Ability to travel as required
• Secure appropriate airport authority restricted area identification card (RAIC)
  
  

Preferred Qualifications - Education & Prior Job Experience

• Bachelor's degree in Business, Hospitality Management, or related field
• 3 years' experience managing and leading teams
  
  

Skills, Licenses, And Certifications

• Lead and motivate high-performing teams in fast-paced, high-pressure environments
• Communicate effectively and apply strong judgment, administrative, and analytical skills
• Manage multiple priorities independently with flexibility and focus
• Utilize Microsoft Office tools to support daily operations and reporting
  
  

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
  

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.