Director, EFS Product Enablement

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).

About

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About The Role

As ATB’s next Director, EFS Product Enablement, you'll be a key leader on our EFS Operations and Enablement team, igniting our Everyday Financial Services (EFS) strategy and powerfully contributing to ATB's visionary Path to 2030.

Joining our dynamic EFS Enablement leadership team, you will champion EFS Product Enablement. This means partnering across the organization to seamlessly integrate retail and small business banking, and payment products into the very fabric of EFS. Through your initiatives, you and your team will wield a deep understanding of the bank's retail and small business operations – from our incredible team members and clients to our data, tools, technology, and business processes. You'll expertly translate requirements, uncover exciting opportunities for improvement, and unleash the full potential of developed solutions, ensuring EFS is primed for exponential growth and resounding success.

Furthermore, you and your team's extensive connections and profound knowledge will be instrumental in propelling EFS’s objectives, visions, and operating plans forward, both in the short and long term.

Accountabilities

• Lead a high-performing, collaborative team that fuels the design, development, and implementation of EFS strategies, operating plans, and impactful enterprise-approved programs, directly shaping ATB's future.
• Mentor and empower team members, nurturing their skills and championing their career growth within a supportive and dynamic environment.
• Craft a clear vision and strategic direction for your team and programs, skillfully prioritizing efforts, and establishing robust metrics and KPIs to measure project success and profound contributions to business results.
• Collaborate seamlessly with partners to develop strategically aligned roadmaps and project portfolios that drive timely execution and impactful outcomes, propelling ATB towards its visionary future.
• Provide meticulous and insightful business requirements when partnering with Client Experience & Technology (CXT) and other teams, ensuring seamless project integration and powerful alignment with ATB's overarching business goals.
• Act as a pivotal resource and influential leader representing EFS within enterprise-wide initiatives, delivering innovative solutions that create truly exceptional experiences for our clients and team members.
• Cultivate and sustain strong, collaborative relationships across EFS and the broader ATB organization, fostering synergy and shared success.
• Champion and drive initiatives that significantly enhance organizational efficiency, spark groundbreaking innovation, and cement ATB's competitive advantage in the market.
• Serve as a trusted advisor to senior management on all matters related to project delivery and strategic programs, offering invaluable insights and guidance.
  
  

Characteristics

• You are a strong leader embodying the ATB IDs, inspiring adaptability and collaboration, navigating change, seeking opportunities and taking calculated risks. You foster open communication, set clear visions, hold individuals accountable, empower them with tools and support, and guide your team through challenges with resilience and decisiveness.
• You are a strategic, systems-thinker with a natural curiosity, always seeking long-term opportunities and effectively questioning 'why' to drive ultimate value for clients and business results.
• You are a disciplined and methodical executor, thoroughly assessing desired outcomes and driven by a proactive, action-oriented approach, even when addressing roadblocks.
• You are a powerful influencer and effective communicator, adept at negotiating support, solutions, and partnerships, and seamlessly translating complex business and technical concepts for diverse audiences, including senior leadership.
• You possess strong interpersonal skills and a proven track record of successful management, building and nurturing high-performing, collaborative teams that solve key business problems and champion innovation.
• You understand the business implications of current and emerging trends, consistently driving initiatives that enhance organizational efficiency, operational excellence, and sustainable growth.
• You champion project management best practices, overseeing governance, strategy, and operations across all phases from initiation to sustainment, ensuring optimal efficiency and effectiveness.
  
  

Skills, Experience And Requirements

• A university degree (preferably in Business or a related field) combined with 8-10 years of progressive experience in the financial services or a related industry, including proven leadership.
• A proven leader with experience in building high performing teams and mentorning team members.
• Deep understanding of retail and small business banking strategies, operations, tools, technologies, and distribution channels.
• Exceptional communication, interpersonal, and negotiation skills to cultivate strong relationships and collaborate effectively with diverse stakeholders at all levels.
• Demonstrated expertise in project management, product management, Agile, Lean, or Six Sigma, with a strong ability to define, execute, and drive accountability using key performance metrics.
• A proven changemaker with strong analytical skills, adept at assessing impacts and results, identifying key insights, and effectively enabling or leading transformative change.
  
  

Don’t meet all the requirements on the list?

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]

Stay in touch

We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.