Claims Consultant, Property Claims

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a Claims Consultant, Property Claims to join our team!

What you’ll do here:

• Act as an advisory resource for management team for technical quality, complaints, and training.
• Participate in the review and update of claims standards and procedures by ensuring that they comply with our contracts and the applicable legislation and case law.
• Collaborate with management to design, develop and facilitate technical claims training initiatives and programs relating to process and workflow changes, Closed File Review and Interval File Review
• Work with the different regions on streamlining the Standards & Procedures.
• Assist in managing the appraisal process for commercial and personal property losses.
• Conduct audits of claims files to ensure compliance with company standards, reporting results to the management team and using results toward efforts to improve Claims functions.
• Provide consultation on claims with medium complexity, including technical guidance and advice to staff, assessment of exposure and facilitation of Alternative Dispute Resolution as needed.
• Support operations with respect to Standards & Procedures upon activation of the CAT Plan.
• Engage in regional and national special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.
• Attend meetings, work collaboratively with key partners and other stakeholders as required.

What you bring to the table:

• A minimum of 2 years Property Claims experience is required.
• University degree or any combination of training and experience deemed relevant for the role.
• In-depth knowledge of property insurance product.
• Training experience is considered an asset.
• Excellent research and writing skills.
• Strong analytical skills and insight.
• Can lead meetings and projects.
• Effective planning and organizational skills.
• Bilingualism in French and English would be an asset for this role.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.