night supervisor - hotel

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Relocation costs not covered by employer
• Hotel, motel, resort
• Hospitality industry
  
  

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests' departures, calculate charges and receive payments
• Perform light housekeeping and cleaning duties
• Exchange foreign currency
• Co-ordinate work activities with other departments
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Contact customers to deliver requested wakeup calls
• Provide customer service
• Maintain an inventory of vacancies, reservations and room assignments
  
  

Experience and specialization

Computer and technology knowledge

• Word processing software
• Spreadsheet
• Multi-line switchboard
• Internet
• Database software
• Central reservation system (CRS)
  
  

Additional information

Transportation/travel information

• Own transportation
• Public transportation is available
  
  

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
  
  

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Reliability
• Resourcefulness
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
  
  

Other Benefits

• Free parking available
• Learning/training paid by employer
• Parking available