Community and Family Services Coordinator

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities

Job Description:

• Responsible for the coordination and supervision of the functions.
• Provide input on standards, policies, and procedures relating to areas this position oversees.
• Embrace the mission of The Salvation Army Cowichan valley the Community & Family Services Mission, Vision & Goal Statements.
• Serve the clients by doing intake, assessing their needs, and entering the information into the databases Link2Feed.
• Provide emergency assistance (as necessary) in the forms of food, travel voucher, shelter vouchers, prescriptions, furniture, clothing, etc., and decline assistance when necessary.
  
  

Seasonal Accountabilities: (start as early as Oct 1 and ends after Christmas)

• Organize the Christmas Mail out letters.
• Organize and supervise Community & Family Services Christmas Services—Christmas kettles, Christmas Hampers, toy drives, Christmas Angel tree tags.
• Responsible for the planning and implementation of the Christmas Programs that include the hampers, gifts, adopt a Family, and Managing the application process. Ensure that there is a sufficient supply of food hamper items and toys/gifts, whether donated or purchased.
• Coordinate hamper vouchers, toy packing, and distribution.
• Coordinate volunteers for Christmas registration, gift shopping, toy packing, toy shipping, hamper voucher distribution day.
• Provide documents for the proper recording of donations.
• Ensure donors are acknowledged with letters or receipts for monetary donations.
• Coordinate Adopt a Family program and be the liaison between the donor and the recipient
  
  

Volunteer Supervision And Team Lead Activities

• As a team lead, provides input on the Annual Performance Review.
• May assist the TSRM (Thrift Store Retail Manager) in conducting employment interviews.
• Will work to recruit, coordinate, and schedule volunteers.
• Recommend and arrange for ongoing staff training.
• Support staff/volunteers supervision, which includes participating in recruitment, selection, orientation.
• Ensure that Health and Safety Committee functions according to appropriate SA & legislative requirements.
• Adhere to policies and procedures outlined in SA Employee Relations Policy Manual and comply with accreditation standards.
  
  

Ministry Unit Coordination

• Assist with the Ministry Unit to form and maintain a local Pathway of Hope.
• Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training, and development, as well as evaluation and reporting.
• Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements.
• Completes the required timesheet accurately recording hours worked, including sick days and holidays, totals the hours, signs, and gives the timesheet to the Supervisor at the completion of each 2-week pay period.
  
  

Funding Administration And Reporting

• Identify, secure, and apply for new funding sources that will advance and adhere to the Salvation Army standards and programs.
• Liaise/Network with relevant community agencies to complete grant and other funding requests, provide feedback to agencies.
• Provides input in preparation of annual budgets to the TSRM for DHQ approval submission.
• Ensure timely completion and submission of Community & Family Services statistical reports are entered in Link2feed and or Samis.
  
  

MANAGERIAL/Technical Leadership RESPONSIBILITY

• This position reports directly to the Thrift Store Retail Manager
• This position may act as a team lead to Pathway of Hope caseworker (POH); may provide input in training, day-to-day supervision, oversight of workflow, and provide feedback regarding performance to TS Retail Manager.
• This role is also accountable for the oversight of volunteers in its area of responsibility.
  
  

Working Conditions

• Working environments for this position will include: the office, as well as out in the community..
• Work will expose incumbent to deal with disagreeable/angry clients.
• Requires regular use of computer
• Requires considerable mental effort
• May involve applying physical force to move/lift/transport materials of up to 40 lbs.
  
  

Successful Candidates, prior to hiring may be required to provide:

• Current clear Criminal Record Check
• A clear Vulnerable Sector Screen
• Online Armatus Abuse Training
• Alignment with the mission and vision of The Salvation Army in Canada
• Respect and understanding of The Salvation Army – its mission, culture and values
  
  

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• A minimum of two (2) years post-secondary education in a relevant field.
  
  

Experience And Skilled Knowledge Requirements

• A minimum of 3 years of relevant experience.
• Computer literacy (Window, Word, Excel, PowerPoint, etc.)
• Fiscal and managerial experience will be considered as an asset.
  
  

Skills And Capabilities

• Develop an understanding of the Mission of The Salvation Army in The Canada and Bermuda Territory and its implications as related to position responsibilities.
• Represent the organization in a professional and engaging manner.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ensure compliance with policies and procedures as it relates to external funders.
• Responsible to work in compliance with Health & Safety Act and Regulations
• Treat the property of The Salvation Army with due care and caution.
• Attention to detail, problem solving and analytical skills.
• Effective organizational and communication skills.
• Ability to complete assignments and meet deadlines with minimal supervision.
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Facilitation and presentation skills.
• Lead by example, demonstrate a cheerful outlook, a strong work ethic, and a willingness to learn and be flexible in the face of change.
• Knowledge of community-based resources and experience networking with government and social service agencies.
• Experience in direct staff supervision.
  
  

Compensation

The target hiring range for this position is $21.83 to $27.29 with a maximum of $32.75.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.