Full-Time | Permanent | Hybrid | Ottawa

IT Network Engineer

Location: Ottawa, ON | Hybrid

Department: Engineering

Reports To: Saurav Jha, Information & Security Technology Lead

Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50 and Fast 500, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Network Engineer, you’ll support both IT operations and network infrastructure across a distributed environment. From resolving Tier 2/3 support issues to managing firewalls, VPNs, and MDM tools, you’ll ensure our systems are secure, reliable, and scalable.

If you enjoy solving complex technical problems and making a real impact, this role is for you.

What You’ll Do

• Provide Tier 2/3 IT support to Solink employees for macOS, Windows, and SaaS tooling issues.
• Manage office and remote networking infrastructure, including UniFi APs, switches, VPN, and Fortinet firewalls.
• Maintain and monitor network connectivity, configurations, and performance across our distributed environment.
• Own end-user onboarding/offboarding, including provisioning devices, access, and network configurations.
• Administer MDM (e.g., JAMF/Intune), identity management (Google Workspace, Okta), and user access controls.
• Coordinate firmware upgrades, firewall policies, VPN configurations, and network segmentation for security and performance.
• Monitor and troubleshoot site-to-site VPNs, VLANs, and access rules across internal networks.
• Maintain IT documentation (network diagrams, asset inventory, access control runbooks).
• Collaborate with Security and PeopleOps teams to ensure infrastructure and access align with SOC 2 and internal policies.
• Lead or assist in projects related to network scaling, AV upgrades, new SaaS rollouts, or site buildouts.
  
  

What You Bring

Must-Have:

• 3–5 years of experience in IT Operations, Helpdesk, or Network Engineering roles.
• UniFi Certification and strong experience with UniFi networking stack: APs, switches, VPN configuration
• Working knowledge of Fortinet firewalls and FortiGate/FortiClient VPN.
• Familiarity with network fundamentals (IP addressing, subnets, VLANs, NAT, DNS, DHCP).
• Proficiency in managing and supporting macOS, Windows, and cloud-based productivity suites (Google Workspace, O365).
• Experience with MDM tools (JAMF, Intune) and identity providers (Okta, Azure AD).
• Ability to troubleshoot Layer 1–3 network issues across wired/wireless environments.
• Excellent documentation habits and ability to communicate with technical and non-technical audiences.
• Comfort working independently in a distributed environment with remote-first workflows.
  
  

Nice-to-Have:

• Experience supporting remote-first or hybrid teams at a SaaS or tech company
• Familiarity with SOC 2, ISO 27001, or similar compliance frameworks
• Scripting knowledge (e.g., PowerShell, Bash, or Python) for automation of IT workflows
• Experience with logging and monitoring tools like FortiAnalyzer, UniFi Controller, or similar
• Exposure to AV/meeting room systems and IT support for hybrid conference setups
• Experience with ticketing systems (e.g., Jira, Zendesk, Freshservice)
• Understanding of Zero Trust principles and implementation in endpoint/network security
• Previous involvement in IT audits, access reviews, or internal security assessments
• Relevant certifications (e.g., CompTIA Network+, Fortinet NSE, Cisco CCNA, or JAMF/Intune certs)
  
  

Security Requirements

• Candidates must undergo a criminal records check upon hire;
• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
• Be willing to comply with Solink’s own security policies and standards.
  
  

Our Values

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.
• Deliver with QUALITY – We sweat the details and hold a high bar.
• Win with TEAM – No egos. Just outcomes, built together.
• Lead with TRUST – We earn it through clarity, consistency, and care.
  
  

These aren’t just words—they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
• Meaningful equity: Every full-time, permanent employee has a stake in our growth.
• Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
• Candid culture: Clear expectations, honest feedback, and no politics.
• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
  
  

What To Expect From The Hiring Process

We respect your time and value transparency. Here’s a general idea of what to expect:

• Intro call with our Talent Team
• Interview with the Hiring Manager
• Role-relevant task or case (if applicable)
• Final interviews with cross-functional team members
• Offer & onboarding
  
  

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How To Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.