Microsoft Dynamics 365 Administrator

Apex Systems


Date: 8 hours ago
City: Richmond, BC
Contract type: Contractor
Job#: 2078294

Job Description:

Microsoft Dynamics 365 Administrator

Location: hybrid onsite in Richmond, BC V6V 1H4

Duration: 6-12 month contract to hire

Candidates must be authorized to work in Canada.

Apex Systems is searching for an MS D365 Administrator to help with a Canadian retail company’s migration to MS D365.

You will play a central role in managing Microsoft Dynamics 365 (D365). This position involves ensuring the ERP system’s smooth operation, maintenance, and security, facilitating seamless communication and data flow between different departments and platforms. By optimizing the ERP system’s performance, the administrator supports the organization’s operational efficiency and decision-making processes. The role requires a blend of technical skills and an understanding of the organization’s business processes, enabling the MS D365 Administrator to tailor the system to meet the unique needs of the organization and its users.

JOB DUTIES:

  • Be responsible for Microsoft Dynamics 365 administrative and technical support.
  • Implement, configure, and maintain ERP software to meet organizational needs and ensure system efficiency, security and reliability.
  • Troubleshoot and resolve ERP system issues, including software errors, user access problems, and functionality glitches. This may involve escalations described below.
  • Provide tier-1 support for multiple customizations &/or extensions for the D365 platform.
  • Prepare detailed documentation for escalations to tier-2 & tier-3 support.
  • Manage system security & maintenance, and system configuration.
  • Design, architect & communicate detailed solutions for complex system integration(s). Customize only when necessary and according to user requirements & business processes to enhance system performance and end user experiences.
  • Review and determine how to ensure data quality using existing software control mechanisms, by reviewing, coordinating and performing routine maintenance and application updates as required.
  • Work with internal stakeholders, and internal / external ERP development team in coordinating system-wide updates and installing upgrades and security/system patches to reduce risk.
  • With the Development team, migrate data into the ERP system from predefined sources/templates following best practice methods & procedures to ensure quality, accuracy, usability & security of the data.?
  • Identify and rectify problems with work/process flows.
  • Develop database standards with the Development team and ensure data integrity is maintained. This includes enforcing data integrity and security policies to protect sensitive information.
  • Make recommendations for system improvement.
  • Troubleshoot issues & outages and conduct regular audits to optimize ERP system.
  • Create and manage system documentation & reports.
  • Work with business stakeholders and vendors to manage licensing.
  • Prepare training materials and train new system users & set up accounts based on roles & permissions. This may include developing standard Operating Procedures (SOP’s) and leading training sessions.

EXPERIENCE REQUIRED:

  • Strong hands-on administrative experience with Microsoft Dynamics 365.
  • Superior analytical skills to understand and document business workflows that support smooth ERP system performance and operations. This includes experience working with development and project management teams on customizations, extensions and integrations.
  • Advanced communication skills to work with cross-functional teams (including technical teams) to understand needs, priorities, challenges and aspirations.
  • Working knowledge of enterprise-level applications, databases, networks and patch management.
  • Strong problem-solving skills with attention to detail and able to handle multiple tasks simultaneously while working with project managers to ensure projects are scoped accurately, completed on time and within budget.
  • Knowledge and understanding of best practices in IT security to ensure sensitive data within the ERP system is protected.
  • Customer service skills to support end-users, resolve issues and answer questions in a timely and professional manner.

EDUCATION: Undergraduate studies in Computer Science, Information Technology or 10+ years of related experience.

BONUS POINTS:

  • Experience in an MS D365 implementation and migration project
  • Ability to communicate seamlessly across and up/down an organization
  • Change management experience
  • Resourcefulness
  • Certifications: Azure, Azure Dev-Ops, Agile, PROSCI

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

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