Bilingual Senior Coordinator, Absence

Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.

WORK YOU’LL DO

Responsibilities may include, but are not limited to:

Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes

Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve

Support colleagues and Subject Matter Expert’s inquiries in Service Now

Manage multiple tasks while being responsible for your own workload in a team based environment

Play a key role in assisting colleagues with Workday support

Implementation of new processes

Various other duties as required

Basic Qualifications

1-3 years of experience within Absence Management or an equivalent HR field

Bilingual in French and English, strong communication skills, written and verbal in both languages

A Post Secondary education is required

Bonus Points: 

Previous experience with Service Now case management platform is an asset

Ability to converse comfortably with business partners

Strong organizational and time management skills with keen attention to detail and commitment to excellence

Demonstrated ability to work independently or part of a team

Strong analytical and problem-solving skills

Must have excellent organizational and time management skills with the ability to

work in a fast-paced environment

Ability to meet required deadlines targets

Be flexible and able to adapt to change in a positive manner

Strong Microsoft O365 is an asset

Contribute to a positive working environment

Time of Operation Monday to Friday 8 am 4 PM