Analyst, Residential Operations

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Analyst, Residential Operations

The Analyst, Residential Operations is responsible for delivering high-quality data analysis to support the Global Residential Operations team. This role serves as a key resource to managers, directors, and senior leadership (VP/SVP), contributing to initiatives related to residential service, team performance, and stakeholder engagement. The successful candidate will play a vital role in transforming data into actionable insights that enhance the homeowner experience, optimize operational efficiency, and support continuous improvement across residential properties.

What You’ll Be Doing

Analysis and Research

• Harvest and analyze operational data to determine trends, develop new processes, and support global initiatives.
• Conduct market research and competitor analysis to identify market trends, customer pain points, and potential areas for operational improvement.
• Design and deliver intuitive, visually engaging dashboards and reports that communicate insights clearly to stakeholders.
• Proactively seek out, filter, and consolidate data and information from various sources to provide meaningful and actionable insights to share with the Global Residential Operations team.
• Review and research industry practices and Global Residential Operations processes and tools to support an environment of continuous improvement.
  
  

Support of Open and Operating Properties

• Assist with the compilation of leading operational best practices and innovations.
• Support technical support tickets as required.
• Conduct system training as required.
• Assist in understanding homeowner satisfaction data.
  
  

Residential Operations Tools and Support

• Assist with compiling, organizing, and maintaining various tools to support operational platforms and systems, including Residential Digital / Operations SharePoint sites, Residential Property Management System, Yammer, etc.
• Manage system access requests and distribution.
  
  

What You Bring

• University Degree with a focus on hospitality, hotel management, real estate or property management.
• 3-5 years of related experience in data analysis, hospitality, mixed-use environments.
• Highly proficient in Microsoft Office 365 - Excel, Word, and PowerPoint, PowerBI, Power Query.
• Knowledge in Salesforce, Adobe Analytics, Qualtrics.
• Knowledge in SQL, relational and non-relational databases.
• Experience in using website development software – SharePoint an asset.
• Ability to learn and understand additional technical knowledge and skills as required.
• Understanding of the branded residential/real estate, vacation home market and industry an asset.
• Good understanding of the hotel industry, particularly the luxury segment.
  
  

Key Skills/Who You Are

• Team player with an excellent attitude and a strong work ethic.
• Excellent analytical and problem-solving skills, with the ability to analyze data, derive insights, and make data-driven decisions.
• Excellent organizational skills.
• Excellent focus on detail and accuracy.
• Excellent demonstration of maturity, initiative and resourcefulness.
• Productive self-starter who is flexible, co-operative and receptive to challenge.
• Strong customer service knowledge.
• Excellent verbal and written communication skills.
• Strong reading comprehension and competency using new technologies.
  
  

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.