Senior Program Manager - Genetic Testing Services

Description

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

TELUS Health - Care Centres is a connected network of 14 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

• Highly personalized care
• Enhanced patient experiences
• Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health
  
  
  

Our Team And What We’ll Accomplish Together

As the Product Owner for Genetics, you will play a critical role in expanding TELUS Health’s preventive care ecosystem by designing, enhancing, and scaling our genetics testing offerings. You’ll lead with curiosity and purpose—translating scientific innovation into accessible, high-impact health products that empower individuals to make proactive choices about their health and longevity.

This is an exciting opportunity to shape the future of personalized prevention at TELUS Health. You’ll collaborate with clinicians, lab partners, and business leaders to build a roadmap that integrates genetic insights into holistic wellness journeys. You’ll thrive if you’re passionate about digital health, precision medicine, and driving innovation that delivers measurable value to patients and clients.

We’re looking for someone who blends scientific curiosity, commercial savvy, and a roll-up-your-sleeves attitude. If you’re excited by the idea of translating complex genomic science into products that change lives—we want to work with you.

What You'll Do

Product Strategy & Roadmap

• Own the strategy, development, and evolution of TELUS Health’s genetics testing offerings within our preventive care programs
• Define a clear product vision that leverages genetic insights to support risk stratification, health optimization, and early detection
• Develop a scalable roadmap that integrates genetic services into clinical care pathways, digital platforms, and personalized health journey
  
  
  

Partnership & Innovation

• Identify and evaluate new genetics technologies, vendors, and lab partners to expand our offering
• Collaborate clinical teams, and external advisors to bring scientifically credible, evidence-based products to market
• Stay ahead of industry trends and regulatory developments in genomics and personalized medicine
  
  
  

Customer & Market Insights

• Conduct market research, competitive analysis, and client interviews to deeply understand user needs and expectations
• Define user personas, map customer journeys, and gather continuous feedback to improve the product experience
• Co-create marketing and education materials with commercial and clinical partners to drive adoption and engagement
  
  
  

Launch & Delivery

• Lead cross-functional teams through product development cycles, from concept to commercialization
• Ensure seamless integration of genetic testing into digital and in-person care models
• Support operations and clinical teams in ensuring service quality, turnaround times, and an exceptional user experience
  
  
  

Data, Impact & Measurement

• Work with analytics and clinical teams to define success metrics and measure clinical and business outcomes
• Monitor product performance, adoption, and ROI, continuously iterating to improve value delivery
• Translate complex data and scientific findings into actionable business insights and product enhancements
  
  
  

Qualifications

What You Bring

• Experience: 7+ years in product management or healthcare innovation, preferably with experience in genetic testing, diagnostics, or precision health
• Healthcare & Science Savvy: Solid understanding of genetic science and how it applies to clinical care, wellness, or consumer health
• Strategic Thinking: Proven ability to create and execute product strategies that combine market insights, scientific evidence, and business goals
• Cross-Functional Collaboration: Experience working with lab partners, clinicians, commercial teams, and digital product stakeholders
• Customer-Centered: Deep empathy for users—patients, clinicians, and clients—and an obsession with improving their experience
• Communication Skills: Excellent ability to convey scientific, clinical, and product information to diverse audiences
• Education: Bachelor's degree in Life Sciences, Genetics, Public Health, Business, or a related field. A graduate degree or certification in genomics, digital health, or product management is an asset
  
  
  

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.