manager, accommodation services

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Hospitality administration/management, general
• Hotel/motel administration/management
• Hotel, motel, and restaurant management
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Establish work schedules
• Organize and maintain inventory
• Schedule and co-ordinate work on sites
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Requisition or order materials, equipment and supplies
• Prepare and submit reports
• Plan for required documentation and for pre- and post-distribution of documentation (itineraries, evaluations etc.)
• Plan schedules, goals and objectives
• Establish work schedules and procedures
• Co-ordinate activities with other work units or departments
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Communicate with other workers to co-ordinate the preparation and completion of work assignments
  
  

Supervision

• 5-10 people
  
  

Experience and specialization

Computer and technology knowledge

• MS Word
• Quick Books
• Central reservation system (CRS)
• MS Excel
• MS Office
• MS Outlook
• MS Windows
• Google Drive
  
  

Additional information

Security and safety

• Criminal record check
  
  

Transportation/travel information

• Valid driver's licence
  
  

Work conditions and physical capabilities

• Attention to detail
• Combination of sitting, standing, walking
  
  

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player
  
  

Benefits

Other benefits

• Free parking available
• On-site amenities
• Other benefits
  
  

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  
  

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  
  

Support for mature workers

• Applies hiring policies that discourage age discrimination
  
  

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees