Operations Learning & Development Specialist

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together .

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Operations Learning & Development Specialist

How does the role impact the organization?

While some learning and development needs are shared across Operations, each business unit also has unique requirements. In collaboration with the Senior L&D Specialist, the Learning & Development Specialist will support Canadian Operations teams by designing, producing, delivering, and managing competency-based training. The immediate priority is to develop a comprehensive training program for each of the Operations teams, including support for ongoing tasks and the rapid response team. Additional responsibilities include creating technical content for business analysts, documenting processes, supporting internal projects, and enhancing employee learning plans.

What is your responsible for?

• Coordination of training sessions and events.
• Develop and maintain learning content (e-learning, guides, presentations)
• Manage course enrollment and completion in the LMS.
• Documentation of processes and procedures
• Manage Rapid Response Team training requests and ensure smooth team operations.
• Collect and apply feedback to improve learning programs.
• Partner with subject matter experts to document processes and best practices
• Maintain internal knowledge bases and learning repositories.
• Analyze training data to generate insights and support decisions.
• Prepare monthly dashboards and annual impact reports.
• Track metrics such as participation, completion, and performance outcomes.
• Organize internal learning events and team building activities.
• Promote initiatives through internal communications.
  
  

What can you expect from us?

Our most important investment is our people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

To qualify for this opportunity, you possess:

• Post-secondary education in learning principles, certification in adult continuing education or equivalent instructional/educational delivery experience
• Excellent proficiency in business process concepts (i.e., workflow diagrams, process mapping techniques)
• Superior interpersonal, written, and verbal communication skills
• Proficiency with a video editing tools, e.g., Captivate/Camtasia/Vyond/Articulate
• Formal instructional design experience preferred, including conducting in-depth needs assessment using ADDIE (or similar) design model.
• Adaptive learner, dependable, professional, creative and innovative; readily adapts to changing requirements.
• French bilingual is an asset but not required.
  
  

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same.
• Work with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold themselves and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.
  
  

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions based on merit and business needs.

Here at Raymond James, we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at [email protected]. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc.) $65,000-$75,000 in addition to competitive performance bonuses/incentives.

Job

Operations

Primary Location

CA-BC-Vancouver-Vancouver

Organization

Operations

Schedule

Full-time

Status

Permanent Full-Time