Service Administrator

Can be located in Calgary, Grande Prairie, or Fox Creek. Will be in an office position!

Job Brief:

The Service Administrator supports and aids field technicians by ensuring job tickets are accurate and submitted in a timely fashion for billing.

• Processes and approves daily field tickets in enterprise resource planning (ERP) software system (IFS), ensuring accuracy and coordination with the correct job.
• Monitors Work in Progress (WIP) orders for approvals, provides weekly reporting to WIP managers, and refers accounts with issues to relevant managers.
• Collaborates with branch managers, estimators, and technicians to manage costs, resolve ticket discrepancies, and ensure timely and accurate job billings.
• Communicates effectively with purchasing/warehouse staff to reconcile material or inventory discrepancies.
• Provide administrative support including preparing spreadsheets and managing invoice creation for approved tickets.
• Participates/complies with company safety programs & company policies.
• Other duties as required.

• High School Diploma or equivalent.
• Previous work experience in service administration and office administration.
• Familiarity with oil and gas service industry, specifically electrical and instrumentation trades is an asset.
• Proficient MS Office and experience with accounting and/or enterprise resource planning (IFS) software is an asset.
• Strong communication skills, ensuring approachability and professionalism.
• Good analytical skills with the ability to problem solve and work with a variety of people, both internal and external to the organization.
• Good customer service skills and a proactive approach to solving customer issues.
• Ability to work under pressure while displaying a polite and tactful manner to fellow employees and clients.