Specialist, Casualty Claims , Quebec

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the team leader, Liability, Quebec Region, you will be accountable for investigating and adjusting Bodily Injury and Physical Damage claims. You will handle Personal and Commercial Property claims. You must have a valid Autorité des marchés financiers (AMF) license.

What can you expect in this role?

• Confirm coverage on policy.
• Investigate liability claims to identify fault and establish settlements.
• Ensure detailed processing of complex files in a claims system.
• Participate in mediation, pre-trials, and settlement initiatives.
• Handle claims directly with claimants or their legal representatives.
• Provide coaching and technical support on file handling to team members.
• Offer coaching and feedback to team members.
  
  
  

What do you bring to the role?

• University degree, college diploma, or CIP designation.
• A Claims Adjustment license from AMF to practice in Quebec, both in personal and commercial lines.
• 8-10 years of claims leadership experience.
• At least 4 years of experience in managing commercial general liability claims for both bodily injury and property damage, including participating in settlement pre-trial and arbitration.
• Professional, friendly and courteous in all interaction
• Bilingual (English and French).
• Perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• Strong communication skills, both written and verbal.
  
  
  

High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada.

Salary Range: $69,000 - $127,000

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
  
  
  

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).