Client Intake Specialist (Part-Time)

Client Intake Specialist (Part-Time)(Job Number: 25003982) Primary Location:ON-Mississauga Operations Employee Type:Part-Time Description: Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list JOB SUMMARY The Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary to support the Intake Team.

DUTIES AND RESPONSIBILITIES

• Respond with compassion and empathy to callers looking for information about services provided by all Bayshore HealthCare divisions.
• Understand caller’s needs and provide direction as to the appropriate Bayshore offering.
• Manage the inquiry process. Provide information about Bayshore services to families; book assessments with local Home Health branches; provide consistent follow up with families and branches.
• Accurately record client information in our CRM to ensure up-to-date family information and status.
• Provide effective and efficient service over the telephone.
• Complete other tasks as requested.

REPORTING RELATIONSHIPS

• The Client Intake Specialist reports to the Client Experience Manager as designated by the Managing Director

Qualifications: Education

• University/College education or equivalent combination of education and experience.

Experience:

• Exceptional interpersonal and communication skills. Must be compassionate and caring.
• Strong computer and typing skills necessary, including Word and Excel.
• Ability to multi-task; talk on the phone and take notes on the computer.
• Ability to work under pressure.
• Ability to work independently within a team environment.
• Demonstrate a growth mindset and ongoing learning.

Other Skills and Abilities:

• Ability to handle difficult situations in an objective consistent format; excellent telephone communication skills and commitment to continual learning; above average communication and problem-solving skills.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.