Inside Sales Development Specialist

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

As an Inside Sales Development Specialist, you’ll leverage a combination of warm marketing leads and diverse lead streams, giving you the tools to maximize your success and earning potential. In this role, you’ll have the unique opportunity to make a significant impact by collaborating closely with sales peers, operations, and marketing to ensure the success of our new customer acquisition efforts and affiliated customer-facing programs.

What you’ll be doing:

• Conduct daily outbound calls to prospects or lapsed customers who haven’t placed an order with Quill in 4+ months, engaging or re-engaging them to rebuild relationships and drive sales.
• Utilize verbal offers, email promotions, and Quill internal tools to capture orders and reactivate customers to an active purchasing state.
• Identify opportunities to sell and qualify customers for programs, ensuring alignment with their needs and maximizing value.
• Route qualified leads and sales opportunities to appropriate team members based on established sales criteria to optimize results.
• Consistently meet and exceed monthly and quarterly quotas and performance metrics.
• Maintain accurate, up-to-date CRM records, including activity logs, customer interactions, and pipeline status.
• Embrace a growth mindset by actively seeking feedback, applying coaching from managers and peers, and striving for continuous improvement.
• Partner closely with sales specialists and support teams to identify and drive revenue opportunities beyond traditional office supply categories.
  
  

What you bring to the table:

• You are relentless, positive, and passionate, with an unyielding drive to succeed.
• You embrace curiosity and aren’t afraid to ask questions, viewing challenges as opportunities to grow.
• You understand that rejection is part of the process and see it as a chance to try again and improve.
• You prioritize the customer experience, maintaining a customer-first attitude in everything you do.
• You value a strong, collaborative culture and strive to make a positive impact on your environment and coworkers.
• You recognize that every conversation is unique, thinking dynamically and staying calm under pressure.
• You believe in continuous improvement, constantly refining processes and sharing best practices with others.
• You bring strong professional communication skills, with a positive and engaging demeanor.
• You are a quick learner with the ability to adapt to new tools, systems, and processes efficiently.
  
  

What’s needed- Basic Qualifications:

• High School diploma or equivalent
• 1+ years related experience in sales or service in business-to-business environment
• Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)
  
  

What’s needed- Preferred Qualifications:

• 1+ year of experience in sales or customer service within a business-to-business environment.
• Exceptional customer retention skills, demonstrating a customer-first mindset in every interaction.
• Skilled in navigating and applying multiple sales approaches to achieve desired outcomes
  
  

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Vacation Allotment and Holiday Schedule
• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!