Head of Emergency Analytics

The City of Edmonton's Fire Rescue Services (EFRS) is seeking a visionary and experienced leader to join our team as the Head of Emergency Analytics to lead the EFRS analytics program and the Analytics & Quality Improvement team. This pivotal role is at the forefront of our data-driven initiatives, shaping the strategic direction and priorities of our analytics program. You will bridge the gap between raw data and informed decision-making, emphasizing ethical data practices and the adoption of cutting-edge technology. If you are passionate about leveraging data to enhance emergency services and lead a high-performing team, we encourage you to apply.

As a key member of the Fire Executive Team, the Head of Emergency Analytics & Quality Improvement will manage a team of four Public Safety Business and Data Analysts. This role involves overseeing the entire data science lifecycle within EFRS, with a focus on developing and implementing modern approaches to advanced modeling and analysis. The Head will be responsible for translating complex, predictive insights into actionable strategies that align with organizational goals and ethical standards.

The successful candidate will cultivate relationships with other municipal fire services, vendors, and external partners. This leadership position requires the ability to identify and drive initiatives that improve efficiency, demonstrate strong business acumen and provide effective decision support in a complex environment.

What will you do?

• Lead and develop a high-performing team of Public Safety Business and Data Analysts, overseeing recruitment, performance management, and professional development
• Drive data and analytics initiatives within EFRS, conducting current state analysis and providing expert advice on data sources and reporting capabilities
• Collaborate with internal and external stakeholders, including IT, AHS, and EPS, to develop and implement data-driven solutions for complex, cross-sectional problems
• Oversee the entire data science lifecycle, from advanced modeling to translating insights into actionable strategies, ensuring alignment with organizational goals and ethical standards
• Develop and implement strategies for effective performance measurement, quality assurance, and continuous improvement within the branch
• Provide strategic advice to senior management on the implementation and application of data and analytics to support decision-making
• Manage and monitor project progress, ensuring initiatives are completed on time, within budget, and to a defined scope and quality
• Foster a continuous improvement culture, contributing to the design and implementation of services and processes across the branch
• Identify and mitigate risks associated with projects and data integrity, especially concerning critical decisions affecting life, property, and the environment
  
  
  

Qualifications:

• Bachelor's degree in Business Administration, Commerce, Operations Management, Information Systems, or a related field
• A minimum of seven (7) years of progressively responsible experience in project management, analytics, or information systems with relevant emergency services experience
• Two (2) years of progressively responsible supervisory experience
  
  
  

Assets:

• Project Management education
• Experience in a public service environment
  
  
  

Skills required for success:

• Strong verbal communication and interpersonal skills, with an ability to interact well with a diverse group of leaders, colleagues, staff, and citizens
• Expert knowledge and skills in managing complex information and processes
• Extensive knowledge of the fire service industry, National Fire Protection Association standards (NFPA), emergency communications, and fire data management systems
• Ability to build and foster strong relationships with various internal and external stakeholders and partners
• Ability to effectively supervise the work of staff by building team capacity, managing performance standards, establishing goals, and setting priorities
• Ability to analyze complex information and make timely decisions using solution-based problem solving
• Ability to assess complex situations for risks/costs and make sound decisions based on consultation, technical knowledge, and good judgment
• Strong critical thinking skills and strategic perspective with the ability to plan for the integration of new technology
• Strong performance measurement/management skills, including experience in analytics and technology services planning and project delivery
• Excellent communication skills with the ability to effectively collaborate, build trust, and obtain input, understanding, and participation from various levels of an organization as well as external partners/groups
• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
• Embracing a culture of equity, diversity, reconciliation and inclusion
  
  
  

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Applicants may be tested
  
  
  

Work Environment:

• This position may be eligibl e for a hybrid work arrangement with th e flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
  
  
  

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position

Hours of Work: 40 hours per week. Monday-Friday.

Salary Range: $48.360 - $61.711 (Hourly); $100,975.680- $128,852.570 (Annually)

Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City a nd CSU 52 a nd will be forthcoming shortly.

Talent Acquisition Consultant: PC/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.