Customer Training Professional

Job Description

As a Customer Training Professional you will guide our customers through the implementation process via phone, webcam, and internet on the software solutions that have made us the best in the industry.

Primary Responsibilities

• Perform necessary preparation, setups, and schedule training with customer’s employees as required
• Training is delivered remotely via WebEx or phone
• Identify the customer’s business needs and configure our solutions to meet those needs
• Communicate with other internal groups to resolve problems and close issues
• Monitor individual workload and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth, and development
  
  

Working Conditions Benefits

• Prolonged periods of sitting and working on a computer is a requirement of the job – 50-60% of the time Requirements
• Ability to understand and work on all PC based products
• Ability to problem solve and train customers on software products
• College diploma or University degree preferred
• Exceptional communication and organizational skills
• Ability to multitask in a fast-paced environment
• Experience in finance, accounting or customer service is a plus
  
  

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Referral bonuses
  
  

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.