Senior Manager, PMO Retail

Job Type: Full Time

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

About The Role

As the Manager, Business Operations & Optimization, you will play a critical role in leading and optimizing key people-focused processes and operational programs across our retail organization. This position ensures operational excellence in all aspects of people operations, including but not limited to staffing & scheduling programs, HR tools partnership, emergency management, and store administration. You’ll collaborate closely with cross-functional partners in HR, Retail Training & Talent Development, DE&I, and Retail Leadership across Canada and North America to ensure a seamless and efficient store support structure that drives productivity, employee experience, and operational consistency.

What You'll Do

• Educate store leadership on effective scheduling practices and optimize staffing processes using tools like Dayforce
• Streamline operational workflows to enhance efficiency, reduce costs, and improve employee satisfaction
• Lead crisis management protocols, ensuring safety and emergency readiness in stores
• Act as a key partner for cross-functional projects, aligning decisions with business strategy and driving positive change
• Develop programs to foster employee engagement, collaboration, and professional growth while promoting a positive work environment
• Prepare and present reports on operational metrics and scheduling efficiency to senior management
• Maintain accurate systems such as the Store Information Portal and Master Data Management, ensuring secure system access and policy compliance
• Manage key operational programs, such as employee purchase, password management, and Paid-Out initiatives, with a focus on security and integrity
• Collaborate with District Managers, Regional Directors, and FSC Retail teams to align on business objectives and enhance operational consistency
• Support HR, Retail Training & Talent Development, and DE&I initiatives to nurture a diverse and inclusive workplace
• Monitor and analyze KPIs, optimizing scheduling programs and ensuring clarity for role grids and descriptions
• Oversee multiple projects from planning to execution, ensuring continuous improvement and alignment with business goals
• Travel to Sephora stores as needed to support on-site processes and drive project success
  
  

What You’ll Bring

• 5+ years of experience in retail operations, with a proven ability to implement successful scheduling programs
• Proficiency in workforce management tools and software, paired with strong analytical skills to drive data-informed decisions
• Exceptional interpersonal and communication abilities to build collaborative relationships across all levels of the organization
• Outstanding organizational skills and the capacity to manage multiple projects simultaneously with precision
• Demonstrated leadership and a proactive approach to problem-solving and crisis management
• A commitment to delivering process improvements and creative solutions for business challenges
• Detail-oriented with high standards of work quality and the ability to provide constructive feedback
• Strong decision-making and critical thinking skills to act independently and with confidence
• Proficiency in Microsoft Office Suite and familiarity with diverse workforce management tools
• Flexibility to travel to Sephora stores as needed, supporting on-site initiatives and fostering team success
• Commitment to embodying Sephora’s core values, contributing to a positive and inclusive workplace culture
  
  

Why You'll Love Working Here

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
• Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.
  
  

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.