Personal Lines Customer Service Representative

Job Summary

Personal Lines Customer Service Representative

ZAG Insurance

Full Time

In-Person | Oshawa, ON, Canada

Join a Team Where Ambition Meets Opportunity — Welcome to ZAG Insurance

You’re someone who’s always striving to learn, grow, and become something greater, and you want to work for a company that supports that drive. At ZAG Insurance, we believe in rewarding initiative and promoting growth based on individual performance and merit.

Yes, we value teamwork, but we also believe in personal accountability. You’ll have the space to thrive and own your success, backed by a company that recognizes hard work and results.

You give 100% when you're on the clock, and when it’s time to unplug, you bring the same energy to your downtime. We work hard, play hard, and have a lot of fun along the way.

If you're looking for an exciting, dynamic, and rewarding environment where your career can truly take off, ZAG Insurance could be the perfect fit.

Responsibilities

• Participate in training sessions to enhance product knowledge and customer service skills.
• Assist clients with inquiries about personal insurance policies and coverage options.
• Handle customer complaints with empathy and professionalism.
• Process quotes, policy renewals, endorsements, and cancellations efficiently and accurately.
• Ensure compliance with industry regulations and company policies.
• Maintain detailed records of customer interactions and transactions.
• Perform standard reception and office duties.
  
  

Experience/Qualifications

• Strong understanding of personal insurance policies and coverage options.
• Experience in customer service within the finance or insurance industry.
• Proficiency in processing policy renewals, endorsements, and cancellations.
• Eagerness for professional development and continuous learning.
• Ability to handle customer complaints with empathy and professionalism.
• Knowledge of industry regulations and company compliance standards.
• RIBO licensed with 1-2 years of Customer Service Experience.
  
  

What's in it for you?

• Enjoy a collaborative work environment at our on-site location in Oshawa, ON, Canada.
• Receive a competitive base salary that reflects your skills and contributions.
  
  

ZAG Insurance supports a workforce of diverse backgrounds and encompasses policies and initiatives designed to help all employees feel welcomed and well-equipped to succeed in their positions. We also appreciate every application we receive, but due to our overwhelming response, will only be able to contact those who are in consideration for the position.